Ngozi Radway
Silver Spring,MD
Summary
Dynamic leader with a proven track record at Southwest Airlines, excelling in customer service and staff management. Expert in creating efficient onboarding processes and team cohesion. Skilled in food and beverage service, showcasing versatility and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Station Admin Coordinator
Southwest Airlines
Baltimore, MD
03.2022 - Current
- Facilitated a smooth onboarding experience for new hires by overseeing the accurate and timely completion of all necessary documentation.
- Established a tracking mechanism for evaluating performance metrics throughout the onboarding phase.
- Contributed to the creation of employee handbooks, job descriptions, and additional documents for onboarding processes.
- Conducted orientation sessions for new hires, facilitating a seamless integration into the company.
- Planned and executed new employee onboarding programs.
- Prepared applications for SIDA badge renewals and new agents, ensuring compliance with local airport requirements.
- Created customized onboarding plans tailored to meet the unique requirements of various departments.
- Streamlined communication channels for effective manager-to-new employee interactions in the onboarding process.
- Exhibited proficiency in delivering exceptional customer service while maintaining a collaborative approach to teamwork.
- Collaborated with the hospitality and diversity Culture Committee Team to plan and execute team-building activities, enhancing the work environment.
- Provides friendly and maintains positive relationships with internal and external Customers.
- Managed inventory levels by restocking as necessary, utilizing bulk storage to maintain sufficient stock levels in the Radio/PPE Room.
- Streamlined asset management by overseeing the distribution and collection processes for various items used by staff.
- Managed multiple office responsibilities, such as ordering supplies, maintaining records management databases, and performing essential bookkeeping tasks.
Station Admin Coordinator/Contractor
Hiregenics/Southwest Airlines
Duluth, GA
10.2021 - 03.2022
- Delivered prompt solutions to agents' concerns and grievances.
- Participated in conferences and workshops focused on labor relations topics.
- Served as a conduit of information, ensuring effective communication between union leaders and agents regarding meetings and actions taken by the leadership.
- Provided guidance and support to union members regarding grievances, or other issues related to their employment.
- Performed administrative tasks, such as filing paperwork, updating databases, and generating reports.
- Provided personalized assistance and support to agents, fostering strong relationships.
- Spearheaded the coordination of interactive orientation programs, creating an inclusive and collaborative environment for new agents, while ensuring a successful onboarding process.
- Delivered comprehensive training sessions to onboard new employees, ensuring they are well-versed in safety protocols, job expectations, and company policies.
- Ensured completion of accurate paperwork prior to employee work commencing.
- Held orientation sessions for new hires, providing them with an understanding of the company's goals and culture.
- Encouraged new hires to reach their targets and fulfill organizational aims.
Independent Business Owner
Self-employeed
03.2020 - 10.2021
- Ensured timely delivery through effective monitoring of outgoing orders and communicating shipping updates to customers.
- Prioritized proper packaging of products to prevent damages or movement while being transported.
- Answered customer inquiries promptly and professionally.
- Promoted excellent customer satisfaction by resolving issues with expertise and a friendly approach.
- Successfully prioritized and organized tasks, ensuring efficient accomplishment of service goals.
Kitchen Manager
Island Lounge Restaurant and Bar
Wheaton, MD
01.2021 - 04.2021
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Oversaw daily operations of the kitchen, including meal preparation, cooking methods, portion sizes, and plate presentation.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Trained new employees on kitchen procedures and policies.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Prepared high-quality dishes according to established recipes.
- Ensured that all orders were correct before leaving the kitchen area.
- Greeted and welcomed customers as they arrived at the restaurant.
Food Truck Manager/Chef
Jamaican Mi Crazy Caribbean Cuisine
Washington, DC
04.2011 - 03.2020
- Managed and supervised all aspects of food truck and commercial kitchen operations.
- Assisted in supervising over 30 customers on a daily basis.
- Hired, recruited, and trained employees.
- Maintained accurate and up-to-date records related to food production volume, inventory levels, financial transactions, meal tallies, and employee files.
- Ensured timely delivery of orders to assigned recipients.
- Created menu options.
- Established pricing structure for all menu items.
- Ensured top-notch customer experience.
- Food preparation and serving.
- Maintained high standards of sanitation protocols for the food truck staff.
Education
High School Diploma -
Springbrook High School
Silver Spring, MD06-2017
Skills
- Customer Service
- Work Planning and Prioritization
- Staff Management
- Team Oversight
- FAA Regulations
- Sales Management
- Attention to Detail
- First Aid
- Reliability and Punctuality
- Hospitality and Beverage Service
- Professional Appearance
- Verbal and Written Communication
Timeline
Station Admin Coordinator
Southwest Airlines
03.2022 - Current
Station Admin Coordinator/Contractor
Hiregenics/Southwest Airlines
10.2021 - 03.2022
Kitchen Manager
Island Lounge Restaurant and Bar
01.2021 - 04.2021
Independent Business Owner
Self-employeed
03.2020 - 10.2021
Food Truck Manager/Chef
Jamaican Mi Crazy Caribbean Cuisine
04.2011 - 03.2020
High School Diploma -
Springbrook High School
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