Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ngozi Ejiogu

Richmond,Texas

Summary

Dynamic professional with a proven track record at Amazon, adept in workflow management and providing management support. Excelled in optimizing staffing levels and enhancing business processes, while ensuring safety compliance. Skilled in assignment delegation

Experienced with process optimization and operational support. Utilizes effective communication and problem-solving skills to enhance workflow efficiencies. Knowledge of quality control and team collaboration to achieve consistent results.

Overview

20
20
years of professional experience

Work History

Process Assistant

Amazon
10.2021 - 10.2024
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.

Case Coordinator

Awesome Health Care
05.2010 - 10.2014
  • Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
  • Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
  • Completed various administrative tasks such as making phone calls, answering emails and organizing patient health information.
  • Streamlined case documentation process, ensuring efficient and accurate record-keeping.
  • Assisted individuals and families in setting up treatment options and services in [Type] industry.
  • Implemented client feedback system to gather insights, driving continuous improvement in service delivery.
  • Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
  • Advocated for social and community service programs to increase awareness and funding.
  • Contributed to the creation of a supportive work environment by actively participating in team meetings, sharing resources, and offering constructive feedback to colleagues.
  • Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
  • Collaborated with interdisciplinary teams to develop holistic support plans, enhancing client care coordination.
  • Ensured timely case closures by diligently monitoring progress, addressing barriers, and adapting plans as needed.
  • Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.

Case Manager

Human Services Center
01.2005 - 08.2009
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Education

Master of Arts - Law

Imo State University
Nigeria
07-1989

Bachelor of Arts - Law

Imo State University
Nigeria
05-1987

High School Diploma -

Federal Government College Enugu
Nigeria
05-1982

Skills

  • Assignment delegation
  • Management support
  • Workflow management

Languages

English
Native or Bilingual
Igbo
Native or Bilingual

Timeline

Process Assistant

Amazon
10.2021 - 10.2024

Case Coordinator

Awesome Health Care
05.2010 - 10.2014

Case Manager

Human Services Center
01.2005 - 08.2009

Master of Arts - Law

Imo State University

Bachelor of Arts - Law

Imo State University

High School Diploma -

Federal Government College Enugu

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Ngozi Ejiogu