NGOZI NNEKA AZUH

Graduate of Sociology and Psychology with experience in customer relations and educational counselling. Possess strong analytical abilities and interpersonal relationship skills necessary for human resources management and other related portfolios which I have utilized in a couple of leadership positions I recently undertook. Solid understanding of human behavior and societal values, and excellent Interpersonal and organizational skills and ability to work independently or part of a team

Dedicated customer relations professional successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. Centered on building customer satisfaction and loyalty with high-quality support.

• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.