NGUN TLING
Mobilelink USA
Cypress,TX
6
years of professional experience
Instructional Designer with hands-on experience developing training content, eLearning content, assessments, job aids, and learning resources. Skilled in Articulate Rise 360, Microsoft PowerPoint, and collaborating with subject matter experts to turn business needs into clear, practical learning solutions. Detail-oriented with experience developing, reviewing, and improving training materials to support employee learning and performance.
Work History
Instructional Design Intern
1 Year 1 Month- Develop and revise onboarding, pay plan, leadership development, and sales training content for multiple employee audiences, including sales advocates, managers, territory managers, and sales directors.
- Create and revise learner-facing job aids, assessments, presentation decks, facilitation guides, and AI-assisted training videos using HeyGen.
- Build and update eLearning content in Articulate Rise 360, coordinate course upload requests, and verify published courses for correct versions, naming, placement, and functionality.
- Collaborate with subject matter experts, training leaders, and system developers to gather feedback, clarify requirements, test training workflows, and improve the learner experience.
- Review training materials for accuracy, consistency, and readability, and develop Spanish-language versions using AI-assisted translation tools.
Sushi Chef / Assistant Supervisor
10 Months- Supported daily operations, including ordering, inventory management, and workflow coordination.
- Trained new chefs on preparation procedures, quality standards, and food-safety practices.
- Developed training and guided employees when new menu items and procedures were introduced.
Genesys Work Intern
9 Months- Supported the Learning & Development and Human Resources teams with compliance audits and the URAC accreditation project.
- Created and maintained organized personnel files for new hires and contractors, verifying that resumes, job descriptions, licenses, and required records were complete.
Education
Bachelor of Science - Human Resource Development
Skills
Instructional Design
Training Content Development
eLearning Development
Articulate Rise 360
Microsoft PowerPoint
Assessment Development
Job Aid Development
Training Evaluation
LMS Content Review
SME Collaboration
Training Project Coordination
Languages: English and Hakha Chin (spoken and written)
Volunteer Experience
Sunday School Teacher, 01/2019 – Current
Chin Bethel Church of Houston - Houston, TX
- Develop and facilitate weekly lessons incorporating multiple learning approaches to support different learning needs and increase participation.
- Support event planning by organizing activities, assigning team responsibilities, and assisting with execution from preparation through completion.
- Create posters and promotional materials for programs and special events as needed.
Timeline
Instructional Design Intern
Mobilelink USA
08.2025 - CurrentRead More
Sushi Chef / Assistant Supervisor
Thlachuak Inc.
07.2024 - 05.2025Read More
Genesys Work Intern
Community Health Choice
08.2020 - 05.2021Read More
University of Houston
Bachelor of Science from Human Resource Development
Read More