Ngun Hlei Sung

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answer incoming calls from Sleep, Providers and Scheduling queue in and efficient courteous manner
• Generate new supply orders and process them according to procedure, ensuring timely and accurate resupply for patients.
• Proactively offers and educates callers on resupply and private pay items sold by PHM.
• Updated account information to maintain customer records.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Manage all call and direct them to the right place
• Enter all the POD's for all sites
• Send out invoices
• Sort out ( email, letters, package)
• Scan all the pods and label/ send out to the correct location

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Answer phones and clearly discuss our program with community members and guests
• Coordinate office activities and operations to ensure efficiency, and compliance to company policies
• Enroll new students and check-in students daily into program attendance tracker
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Create and update records and databases with personnel, student and other data
• Track office supplies levels and place orders when necessary

Assist colleagues whenever necessary

• Keep office and class clean and tidy
• Scan monthly data