NGUYEN HONG
EL MONTE,CA
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bank of America
Glendale, CA
10.2021 - Current
- Listen and figure out the main causes: listen clients' stories and quickly capture personal issues related to bank.
- Resolve quickly: Use bank system and materials to provide suggestions, offers to meet clients' requirements.
- Follow up: at the end of the call, make sure clients be satisfied with resolutions and increase customer satisfaction over the phone.
- Personal target: follow manager's instruction, keep track CTI, CE everyday to meet monthly target.
Nail Technician
Chic Nail + Beauty Bar
San Dimas, CA
05.2024 - 09.2024
- Manicure, pedicure, gel x, basic nail art at the salon.
- Safety and hygiene.
- Basic massage for hands, shoulder.
- Nail shape and grooming: based on customers needs, make sure the color be good with clients skin tone, the length should be even every finger.
Waitress
Pho Ngon
San Dimas, CA
02.2021 - 04.2021
- Greeting and seating: warm welcome customers, provide menus.
- Taking order: careful taking food and drinks; it is crucial if consumers have any specific allergy, offer recommendations. Take order for dine in and take away
- Serving: deliver orders, ensuring accuracy.
- Check and table cleaning.
- Cashier: provide checks and return changes.
Education
Bachelor of Arts - Hospital Administration
JAMES COOK UNIVERSITY
SINGAPORE10-2010
Skills
- Customer satisfaction measurement
- Product Knowledge
- Complaint resolution
- Time management
- Call Center Operations
Accomplishments
- Best customer experience on OJT Vietnam team in 2022
- 5* client care - July 2022
- Client Ambassador - Feb 2023
- Client Ambassador - Aug 2023
- PR5 3 times in 2023
- Good CTI, CE in the team.
Timeline
Nail Technician
Chic Nail + Beauty Bar
05.2024 - 09.2024
Customer Service Representative
Bank of America
10.2021 - Current
Waitress
Pho Ngon
02.2021 - 04.2021
Bachelor of Arts - Hospital Administration
JAMES COOK UNIVERSITY
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