Hung Nguyen
GARLAND,TX
Summary
Dynamic professional known for exceptional customer service and conflict resolution abilities. Experienced in supporting team objectives through effective communication and leadership in training environments.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Infantryman
Department Of Defence
Fort Drum, NY
08.2024 - 07.2026
- Conducted patrols to ensure security in designated areas.
- Provided security for convoys, installations and personnel in hostile areas.
- Supervised junior enlisted personnel in their duties and responsibilities.
- Trained new recruits on basic infantry tactics and procedures.
- Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
- Operated various weapons systems during training exercises.
- Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
- Supported maintenance of weapons and vehicles by conducting routine checks and repairs.
- Utilized night vision devices to monitor activity at night.
- Followed safety protocols to mitigate risks during operations.
- Ensured compliance with safety regulations and standard operating procedures.
- Collaborated with team members to complete mission objectives.
Receptionist
Modish Nail Bar
Dallas, TX
08.2023 - 09.2023
- Greeted clients warmly and ensured a welcoming environment at the nail bar.
- Answered phone inquiries and provided information about services offered at the nail bar.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed appointment scheduling using salon software for efficient service delivery.
- Collaborated with nail technicians to coordinate client appointments and service requests.
- Handled customer complaints professionally, ensuring a positive experience for clients.
- Processed client payments accurately and handled cash register transactions efficiently.
- Assisted in maintaining cleanliness and organization of reception area and waiting space.
- Scheduled and confirmed appointments.
Server
I Love Pho
Dallas, TX
09.2022 - 06.2023
- Delivered exceptional customer service in fast-paced dining environment to enhance guest experience.
- Provided excellent customer service to ensure satisfaction.
- Took food and drink orders accurately from customers.
- Ensured timely meal delivery to maximize guest satisfaction and retention.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Handled cash and processed payments efficiently at the register.
- Welcomed customers warmly at the entrance., answered questions, and recommended specials to increase profits.
Education
High School Diploma -
Bamboo High School
Ho Chi Minh City05-2022
Master of Social Work - Medical Social Work
Dallas College
Dallas, TX08-2026
Skills
- Military operations
- Tactical operations
- Crisis intervention
- Case management
- Team collaboration
- Conflict resolution
- Effective communication
- Client relations
Certification
- CLS ( Combat Lifesaver )
Languages
Vietnamese
Professional
Cantonese
Limited
Timeline
Infantryman
Department Of Defence
08.2024 - 07.2026
Receptionist
Modish Nail Bar
08.2023 - 09.2023
Server
I Love Pho
09.2022 - 06.2023
High School Diploma -
Bamboo High School
Master of Social Work - Medical Social Work
Dallas College