Nguyen Lam
Antelope,CA
Summary
At RC Willey Home Furnishings, excelled as a Sales Associate by leveraging strong customer service and problem-solving skills to enhance store performance and customer retention. Fostered lasting relationships and increased sales through effective communication and teamwork. Demonstrated proficiency in financial transactions and inventory management, contributing to a positive shopping experience.
Overview
18
18
years of professional experience
Work History
Sales Associate
RC Willey Home Furnishings
05.2006 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Associate Of Arts And Sciences - Computer And Electronics
Heald College
Sacramento, CA06.1995
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
Accomplishments
Million dollar writer .
Languages
Vietnamese
Native or Bilingual
Timeline
Sales Associate
RC Willey Home Furnishings
05.2006 - Current
Associate Of Arts And Sciences - Computer And Electronics
Heald College
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