Nguyen Lam
Antelope,CA
Summary
At RC Willey Home Furnishings, excelled as a Sales Associate by leveraging strong customer service and problem-solving skills to enhance store performance and customer retention. Fostered lasting relationships and increased sales through effective communication and teamwork. Demonstrated proficiency in financial transactions and inventory management, contributing to a positive shopping experience.
Overview
18
18
years of professional experience
Work History
Sales Associate
RC Willey Home Furnishings
2006.05 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Associate Of Arts And Sciences - Computer And Electronics
Heald College
Sacramento, CA06.1995
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
Accomplishments
Million dollar writer .
Languages
Vietnamese
Native or Bilingual
Timeline
Sales Associate
RC Willey Home Furnishings
2006.05 - Current
Associate Of Arts And Sciences - Computer And Electronics
Heald College
Similar Profiles
Vanessa LugoVanessa Lugo
Sales Associate at RC Willey Home FurnishingsSales Associate at RC Willey Home Furnishings
Tiffany StoddardTiffany Stoddard
Accounts Payable Assistant Supervisor at RC Willey Home FurnishingsAccounts Payable Assistant Supervisor at RC Willey Home Furnishings
Spencer FordSpencer Ford
Will Call/Warehouse Worker at RC Willey Home FurnishingWill Call/Warehouse Worker at RC Willey Home Furnishing