Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nguyen Luu

Sugar Land

Overview

4
4
years of professional experience

Work History

Shift Leader

Dough Zone Dumpling House
08.2024 - Current
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Trained new hires on standard food and drink handling, customer service, resulting in reduced training time by 50%
  • Supervised a team of production restaurant employees, ensuring adherence to quality standards
  • Implemented a visual management system to track daily production goals and progress, improving efficiency by 25%

Shift Manager

M-Saigon Restaurant
11.2022 - 05.2024
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Tracked receipts, employee hours, and inventory movements.
  • Created and maintained schedules for a team of 25 employees, ensuring optimal coverage and efficient use of resources
  • Maintained high standards of quality control to ensure customer satisfaction
  • Trained new employees on order selection procedures, safety guidelines, customer service, drink making, and company policies

Kitchen Manager

Chick-fil-A Restaurants
07.2021 - 10.2021
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Oversaw daily operations of a high-volume kitchen, ensuring efficient workflow and timely preparation of food
  • Managed a team of 10 kitchen staff members, providing training, coaching, and performance evaluations

Education

Associate of Arts - Business

Houston Community College
Houston, TX
05-2026

Liberty High School
Houston, TX
05-2023

Skills

  • Resource management
  • Staff supervision
  • Team supervision
  • Client service
  • Professional appearance
  • Conflict resolution
  • Employee scheduling
  • Cash handling
  • Team collaboration and leadership
  • Problem-solving
  • Complaint resolution
  • Staff education and training

Languages

English
Professional Working
Vietnamese
Native or Bilingual

Timeline

Shift Leader

Dough Zone Dumpling House
08.2024 - Current

Shift Manager

M-Saigon Restaurant
11.2022 - 05.2024

Kitchen Manager

Chick-fil-A Restaurants
07.2021 - 10.2021

Associate of Arts - Business

Houston Community College

Liberty High School

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Nguyen Luu