Nguyen Luu
Sugar Land
Overview
4
4
years of professional experience
Work History
Shift Leader
Dough Zone Dumpling House
08.2024 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new hires on standard food and drink handling, customer service, resulting in reduced training time by 50%
- Supervised a team of production restaurant employees, ensuring adherence to quality standards
- Implemented a visual management system to track daily production goals and progress, improving efficiency by 25%
Shift Manager
M-Saigon Restaurant
11.2022 - 05.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours, and inventory movements.
- Created and maintained schedules for a team of 25 employees, ensuring optimal coverage and efficient use of resources
- Maintained high standards of quality control to ensure customer satisfaction
- Trained new employees on order selection procedures, safety guidelines, customer service, drink making, and company policies
Kitchen Manager
Chick-fil-A Restaurants
07.2021 - 10.2021
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Oversaw daily operations of a high-volume kitchen, ensuring efficient workflow and timely preparation of food
- Managed a team of 10 kitchen staff members, providing training, coaching, and performance evaluations
Education
Associate of Arts - Business
Houston Community College
Houston, TX05-2026
Liberty High School
Houston, TX05-2023
Skills
- Resource management
- Staff supervision
- Team supervision
- Client service
- Professional appearance
- Conflict resolution
- Employee scheduling
- Cash handling
- Team collaboration and leadership
- Problem-solving
- Complaint resolution
- Staff education and training
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Shift Leader
Dough Zone Dumpling House
08.2024 - Current
Shift Manager
M-Saigon Restaurant
11.2022 - 05.2024
Kitchen Manager
Chick-fil-A Restaurants
07.2021 - 10.2021
Associate of Arts - Business
Houston Community College
Liberty High School
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