Summary
Overview
Work History
Education
Skills
Timeline
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Nguyen Ngo

Summary

Dynamic Pharmacy Manager at Walgreens with a proven track record in optimizing pharmacy operations and enhancing patient care. Skilled in regulatory compliance and patient education, I successfully led a high-performing team, improving service efficiency and customer satisfaction. Committed to staff development and mentoring, I fostered a culture of continuous improvement and excellence.

Overview

25
25
years of professional experience

Work History

Pharmacy Manager

Walgreens
12.2004 - Current
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Trained pharmacists, pharmacy interns and newly hired pharmacy technicians.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
  • Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
  • Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
  • Optimized prescription processing times, ensuring fast and accurate service for all customers.

Pharmacy Intern

Children's Hospital Regional Medical Center
07.2000 - 08.2004
  • Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Used pharmacy software to enter prescription and insurance information.
  • Prepare IV, compounded medications and Chemo.
  • Maintained Pyxis automated medication dispensing system.
  • Fill and deliver patient medication bins and credit unused medications.

Education

Ph.D. - PharmD D.

UW School of Pharmacy
Seattle, Wa
06-2004

Skills

  • Patient education and counseling
  • Prescription verification
  • Workflow optimization
  • Pharmacy operations management
  • Drug inventory management
  • Training and mentoring
  • Immunizations
  • Drug utilization review
  • Insurance billing
  • Proficient in typing 65 wpm
  • Performance metrics
  • Records management
  • Employee recruitment and hiring
  • Certified in CPR/AED

Timeline

Pharmacy Manager

Walgreens
12.2004 - Current

Pharmacy Intern

Children's Hospital Regional Medical Center
07.2000 - 08.2004

Ph.D. - PharmD D.

UW School of Pharmacy

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Nguyen Ngo