Nguyen Ngo
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Raising Cane's
Davis, CA
01.2024 - Current
- Supervise daily operations, ensuring quality food service, cleanliness, and adherence to company standards.
- Manage and traine a team of 15-20 crew members, fostering a positive and high-performance work environment.
- Resolve customer concerns promptly and professionally, enhancing overall guest satisfaction and repeat business.
Intern
Lee Middle School
Woodland, California
03.2025 - 06.2025
- Assisted teacher in delivering science lessons to middle school students.
- Supported hands-on experiments and prepared classroom materials.
- Helped manage the classroom and supported student learning.
- Provided one-on-one help to students needing extra support.
Medical Intern
FV Hospital
Ho Chi Minh City, Vietnam
05.2023 - 09.2023
- Shadowed physicians across departments including internal medicine and emergency care, observing diagnostic procedures and patient consultations.
- Served as a translator for international patients, facilitating communication between medical staff and non-Vietnamese-speaking individuals.
- Gained exposure to clinical workflows, patient care practices, and hospital operations in a cross-cultural healthcare setting.
Math Tutor
Butte College
Oroville, CA
09.2020 - 06.2021
- Provided one-on-one and group tutoring for college-level courses including Calculus I-III, Linear Algebra, Differential Equations, and Statistics.
- Assisted peers in understanding coursework by breaking down complex proofs, theorems, and applications.
Education
B.S. - Biological Science
University of California
Davis, California06.2025
Skills
- Molecular Biology
- Customer service
- Scientific research
- Team Leadership
- Data Analysis
- Management
- Microsoft Office
- Communication
- Cell-based assays
- Gene editing
- DNA/RNA extractions
- Manipulate DNA
- PCR/qPCR
- Pipette
- Culture transfer
- Purify and characterize enzymes
- Mammalian cell culture
- Laboratory management & Workflow optimization
- Fluorescence Microscopy & Image Analysis (FIJI/ImageJ)
- Bacterial transformation
- Chromatography
- pH meter
- Data processing
- Centrifuges: standard, high speed
- Synthesize peptides
Languages
- Vietnamese
Laboratory Experience
Molecular Biology & Genetics Projects (Coursework: Genetics, Cell Biology)
Jan - May 2025
- Executed genomic DNA and RNA extractions from various biological samples, ensuring high purity and yield for downstream analysis.
- Performed PCR and qPCR amplification of specific gene targets, analyzing fragment sizes via gel electrophoresis to verify successful gene editing and cloning.
- Utilized fluorescence microscopy and ImageJ (FIJI) to visualize and quantify cellular structures, analyzing protein localization in mammalian and bacterial cells.
- Applied gene editing concepts to design experimental workflows for manipulating DNA sequences and studying gene expression regulation.
Biochemistry & Enzymology Projects (Coursework: Structure & Function of Biomolecules, Plant Biochemistry)
Sep - Dec 2024
- Conducted protein purification protocols using column chromatography and centrifugation to isolate specific enzymes for kinetic analysis.
- Characterized enzyme activity through spectrophotometric assays, calculating kinetic parameters and determining optimal pH and temperature conditions.
- Synthesized peptides and prepared chemical reagents with precise stoichiometry, utilizing analytical balances and pH meters to maintain strict buffer conditions.
- Processed and analyzed experimental data using Excel and statistical software to generate dose-response curves and validate enzymatic models.
Microbiology & Aseptic Techniques (Coursework: Intro to Microbiology)
Sep - Dec 2024
- Mastered aseptic techniques for the isolation and maintenance of pure bacterial cultures, preventing cross-contamination in shared laboratory environments.
- Performed bacterial transformations to introduce plasmid DNA into competent cells, screening for successful uptake using antibiotic selection markers.
- Managed cell cultures and prepared various growth media (agar plates, liquid broth), ensuring proper sterilization via autoclaving and filtration.
- Utilized bright-field microscopy and Gram staining techniques to identify bacterial morphology and classify unknown microorganisms.
Timeline
Intern
Lee Middle School
03.2025 - 06.2025
Customer Service Specialist
Raising Cane's
01.2024 - Current
Medical Intern
FV Hospital
05.2023 - 09.2023
Math Tutor
Butte College
09.2020 - 06.2021
B.S. - Biological Science
University of California