Nguyen Nguyen
8726 Village Terrace, Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Immigration Consultant
Self Employed Services
01.2016 - 06.2021
- Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
Immigration Consultant
NVS Consulting
04.2015 - 12.2015
- Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
- Consulted with foreign nationals on immigrant visas base on EB5 program and resolved routine and non-routine questions.
- Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant base on EB5 program.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Educated managers on complex nuances associated with foreign nationals to support recommended solutions that met individual and business needs.
- Built effective relationships with business partners to facilitate immigration program activities.
- Communicated with clients and collected information to research cases and prepare settlement offers.
Food and Beverage Outlet Manager
Renaissance Hotel Saigon
03.2014 - 03.2015
- Assume responsibility of daily operation of Coffee Shop, Pool Bar and Lounge outlet.
- Assist in identifying and implementing a successful marketing plan for assigned outlets.
- Manage the human resources in the department in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
- Check and Approved Weekly schedules for Coffee Shop, Pool Bar and lounge outlet employees.
- Participates in discipline specific, Operation meetings ie: Morning with ExCom, Daily briefing with FB department, Daily briefing with staff and head of department, menu review, prepare and training. Participates in other internal and external meetings at the direction of Executive Chef & BF Director ie: revenue management, financial statement etc.
- Participates in Revenue meeting weekly with Excom and Finance Department
- Plan, Schedule, proposal for all of promotions, R Life event and external event.
- Provides supervision to all supervisor Coffee Shop, Pool Bar and Lounge team; carries out supervisory responsibilities in accordance with company policies and applicable laws. Responsibilities include assisting with training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems; maintain a continuous open-door policy to answer team member questions needing immediate attention.
- Manage the human resources in the department in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
- Maintains a continuous open-door policy to answer team member questions needing immediate attention.
Supervisor Executive Lounge
Renaissance Hotel Saigon
07.2012 - 03.2014
- Supervise Executive Lounge associates to ensure all hotel policies, procedures, regulations and standards are followed. Ensure that Reception and F&B operations run smoothly and in a professional manner at all times.
- Perform all front desk related responsibilities
- Responsible for managing the performance of the executive lounge in a hotel, by supporting the executive lounge team with daily activities, achieving guest service standards and departmental revenue and profit goals.
- Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out
Restaurant Supervisor
New World Hotel Saigon
03.2009 - 07.2012
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Assume responsibility of daily operation of restaurants, Coffee Shop, Room service and lounge outlets.
- Weekly preparation of schedules for all dining room, room service, Coffee Shop and lounge employees.
- Participates in discipline specific, Operation meetings ie: Daily briefing with FB department, Daily briefing with staff and head of department, menu review, prepare and training.
- Provides supervision to all Restaurant, Coffee Shop team, Room service team; carries out supervisory responsibilities in accordance with company policies and applicable laws. Responsibilities include assisting with training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems; maintain a continuous open-door policy to answer team member questions needing immediate attention.
- Proposal and prepare for all the promotions.
Lounge Attendant
New World Hotel Saigon
08.2006 - 03.2009
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Advised customers about special offerings and menu items to help drive sales.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Run the Lounge as open - order - making drink as bartender - payment - clean up - closing Lounge
Education
No Degree - Hotel And Management
Van Lang University
Ho Chi Minh City, Vietnam2006
High School Diploma -
Marie Curie High School
Ho Chi Minh City, Vietnam2004
Skills
- Immigration Case File Strategies
- Prepare Case Strategies
- Community Outreach and Education
- Visa Applications
- Teamwork and Collaboration
- Immigration Inquiries
- Equipment Maintenance
- Work Assignments
- Service Delivery Management
- Operational Efficiency
- Food Safety and Sanitation
- Managing Reservations and Large Parties
- Schedule Crew Members
- Manage Promotions
- P&L Responsibility
- Investigating Complaints
- Front of House Management
- Employee Performance Evaluations
- Supply Ordering and Management
- Guest Satisfaction
- Brand Standards Audits
- Staff Scheduling
- Maintain Food Safety
- Serve Customers
- POS Terminal Operation
Certification
- Certificated Marriott Associated of the Year 2007
- Certificated New World Supervisor of the Month
- Nominated Supervisor of the Year 2012
- Bartender workshop Training - Marriott Hotel - Bangkok Aug 2014
Additional Information
Honor Serve for:
German former chancellor of Germany Mrs Angela Merkel
Prince Henrik Prince consort of Denmark
Prime Minister of Vietnam Mr Nguyen Tan Dung
Timeline
Immigration Consultant
Self Employed Services
01.2016 - 06.2021
Immigration Consultant
NVS Consulting
04.2015 - 12.2015
Food and Beverage Outlet Manager
Renaissance Hotel Saigon
03.2014 - 03.2015
Supervisor Executive Lounge
Renaissance Hotel Saigon
07.2012 - 03.2014
Restaurant Supervisor
New World Hotel Saigon
03.2009 - 07.2012
Lounge Attendant
New World Hotel Saigon
08.2006 - 03.2009
No Degree - Hotel And Management
Van Lang University
High School Diploma -
Marie Curie High School
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