Nguyen Dac Duy Ho

• Enhanced campus safety by conducting regular patrols and monitoring security systems.
• Notified police, fire department and emergency services of on-campus incidents.
• Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
• Documented safety and security incidents using preset guidelines and methods.
• Monitored security, fire and alarms via centralized electronic interface.
• Obtained CPR, First Aid and certifications in preparation for on-campus emergencies.
• Assisted with fire, hazardous material and active-shooter on-campus drills.
• Utilized radio, telephone and communications equipment to contact other on-campus personnel and external authorities.
• Enforced ongoing and special event parking regulations and issued parking tickets to violators.
• Improved knowledge of security services available to students and campus personnel by participating in workshops and trainings.
• Supervised other campus security personnel and provided procedural and situational guidance.
• Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
• Implemented access control measures for campus buildings to minimize unauthorized entry and potential threats.
• Coordinated with other departments on emergency planning initiatives to improve overall campus readiness for potential crises.
• Maintained accurate records of incidents, investigations, and resolutions, contributing to improved safety measures.
• Reduced incidents of crime on campus through proactive surveillance and timely response to emergency situations.

89A MOS (Ammunition Stock Control and Accounting Specialist)

• Ammunition Management:They manage the receipt, storage, issue, and shipment of ammunition, explosives, and related components.
• Stock Control:They maintain accurate records of ammunition inventory, using both automated systems like the Standard Ammunition and Accounting System (SAAS) and manual methods.
• Accounting Procedures:They perform accounting tasks related to ammunition, ensuring proper tracking and accountability.
• System Operation:They operate and maintain the SAAS-MOD (Standard Ammunition and Accounting System-Modernized) hardware and software.
• Data Management:They create and manage RFID tags for ammunition, and input data into various systems, including the Ammunition Supply Point (ASP).
• Supervision:Advanced level 89A specialists also supervise and train other soldiers in their field.
• tock Control and Accounting: Managing ammunition and explosives using both automated and manual systems, including the Standard Ammunition and Accounting System-Modernized (SAAS-MOD).
• Receipt, Storage, and Issue: Handling the movement of ammunition and explosives, ensuring proper documentation and accountability.
• Maintenance and Demilitarization: Performing inspections, modifications, and destruction of ammunition and explosives when necessary, including in controlled settings for safety.
• Operating Equipment: Using computer hardware and software for inventory management, as well as manual record-keeping.
• Inspection of Weapon Systems: Determining if weapon systems or ammunition require repair or destruction.
• Demolition Operations: Participating in controlled demolition of expired or damaged ordnance.

• Access Control & Credential Verification: Managing entry to restricted areas, verifying IDs, and monitoring security checkpoints.
• Traffic & Crowd Control: Directing vehicular and pedestrian traffic, especially during peak times, ensuring smooth flow and preventing congestion.
• Surveillance & Monitoring: Operating CCTV systems, inspecting surveillance footage, and identifying potential threats or ongoing incidents.
• Patrolling & Premise Inspection: Conducting regular patrols of parking lots, corridors, and high-traffic areas to detect vulnerabilities, hazards, or suspicious activities.
• Emergency Response & Incident Management: Handling theft, disturbances, medical emergencies, fires, and executing evacuation or lockdown procedures.
• Safety Hardware & Protocols: Maintaining safety equipment and supervising safety drills, fire safety measures, and regulatory compliance.
• Report Writing & Documentation: Maintaining detailed logs of patrols, incidents, and observations for management review.
• Operational Skills: Operating metal detectors, screening tools, and security checkpoints effectively.

Deutsche Bank (Assignment through Allied University Company)
September 2021 – June 2022 (approximate)

• Access Control & Monitoring: Managed entry points with ID checks, security badges, and electronic access controls to verify identities. Monitored restricted areas such as vaults and server rooms using surveillance equipment and physical patrols. Oversaw CCTV systems, reviewed footage for suspicious activities, and provided evidence to law enforcement when necessary.
• Patrolling the Premises: Conducted regular inspections of the bank’s interior and exterior, including parking lots and ATM zones, to deter criminal activity and ensure safety. Identified and addressed hazards such as blocked exits or damaged equipment by coordinating with appropriate departments.
• Emergency Response: Trained to handle emergencies such as robberies, fires, and medical incidents following established protocols. Collaborated with law enforcement and emergency services, providing key information and supporting incident investigations.
• Enforcing Safety Protocols: Ensured adherence to bank security policies, including proper handling of keys, securing sensitive documents, and managing visitor procedures. Organized and supervised emergency drills, ensuring staff preparedness for evacuations and other emergencies.
• Customer Assistance & Conflict Resolution: Served as the first point of contact for customers, providing directions, answering security-related questions, and addressing concerns. Managed conflicts and disputes with professionalism to maintain a safe and respectful environment.

Hard and Soft Skills

Hard skills:

• Access Control & Monitoring: Using security systems, CCTV, ID checks, and electronic access controls.
• Patrolling & Surveillance: Conducting regular patrols and monitoring physical premises.
• Emergency Response: Handling incidents such as theft, fire, medical emergencies, and security breaches.
• Report Writing & Documentation: Recording incidents, maintaining logs, and preparing reports.
• Knowledge of Security Protocols: Understanding safety policies, law enforcement procedures, and compliance regulations.
• Use of Security Equipment: Operating surveillance cameras, alarm systems, and communication devices.
• Risk Assessment: Identifying potential threats or hazards and taking preventive measures.

Soft skills:

• Vigilance & Attention to Detail: Staying alert to identify suspicious activity or hazards.
• Communication Skills: Clearly and calmly interacting with colleagues, law enforcement, and the public.
• Conflict Resolution: De-escalating disputes and managing difficult or tense situations professionally.
• Decision-Making: Making quick, informed decisions in stressful or emergency situations.
• Responsibility & Reliability: Being dependable and accountable for security duties.
• Teamwork: Collaborating effectively with other security personnel and staff.
• Adaptability & Flexibility: Adjusting to changing circumstances or unexpected situations.
• Professional Demeanor: Maintaining a calm, confident, and respectful attitude at all times.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Star Pro Security Company
Dates of employment (e.g., September 2021 – June 2022, or specify the period)

Homeless Shelter Assignment.

• Ensuring Safety and Security:Patrolling the premises to identify and address potential safety hazards or security breaches.
  Monitoring surveillance equipment and access points to prevent unauthorized entry.
  Conducting regular checks of doors, windows, and other vulnerable areas.
  Responding to emergencies such as disturbances, medical incidents, or security threats.
  Securing evidence or scenes in the event of accidents or investigations.
• Maintaining Order and Enforcement:Enforcing shelter rules and regulations in a fair and consistent manner.
  De-escalating conflicts between residents or with visitors.
  Assisting with the intake and exit procedures for residents.
  Documenting incidents, security breaches, and suspicious activities.
• Collaboration and Communication:Working closely with shelter staff, including social workers, case managers, and other support personnel.
  Communicating effectively with residents, visitors, and other stakeholders.
  Reporting security concerns and incidents to supervisors.
  Coordinating with law enforcement or emergency services when necessary.
• General Support:Providing a welcoming and respectful presence to residents and visitors.
  Assisting with basic tasks, such as providing directions or information.
  Performing other duties as assigned by supervisors.

Essential Skills and Qualifications:

• Professional demeanor and excellent customer service skills .
• Ability to stay calm and de-escalate crisis situations .
• Strong communication and conflict resolution skills .
• Experience working with vulnerable populations .
• Ability to document incidents and maintain accurate records .
• Physical ability to stand, walk, and patrol for extended periods .
• Knowledge of security procedures and protocols .
• Understanding of relevant laws and regulations .
• Ability to work independently and as part of a team .
• Experience in a social service or related environment is often preferred .

Hard and Soft Skills

Hard Skills:

• Access Control & Surveillance: Monitoring entry and exit points, using CCTV, and verifying IDs of visitors and staff.
• Emergency Response & Crisis Management: Handling medical emergencies, conflicts, and safety hazards efficiently.
• De-escalation Techniques: Using non-violent methods to calm agitated individuals and prevent conflicts.
• Report Writing & Documentation: Recording incidents, maintaining logs, and preparing reports for management.
• Patrolling & Site Monitoring: Conducting regular patrols of the shelter to ensure safety and security.
• Knowledge of Safety Protocols: Understanding shelter safety policies and procedures, including evacuation plans.
• Basic First Aid: Providing initial assistance in medical emergencies until professional help arrives.
• Conflict Management: Recognizing and diffusing tense situations to maintain a safe environment.

• Empathy & Compassion: Treating individuals with respect and understanding, especially in sensitive situations.
• Excellent Communication: Listening actively and communicating clearly with diverse populations and staff.
• Patience & Tolerance: Remaining calm and patient in challenging interactions.
• Conflict Resolution: Managing disputes tactfully to prevent escalation.
• Situational Awareness: Being alert to environmental and behavioral cues indicating potential issues.
• Responsibility & Dependability: Being reliable and accountable for shift duties.
• Emotional Resilience: Coping effectively with emotionally charged or stressful situations.
• Team Collaboration: Working well with shelter staff, social workers, and emergency services.

• May 2017 - September 2017

Bellman/Doorman
Fusion Suite Saigon Hotel, Ho Chi Minh City
May 2017 - September 2017

• Luggage Handling: Loaded, unloaded, and transported guests' luggage safely and efficiently, demonstrating physical stamina and attention to safety.
• Guest Assistance: Warmly welcomed guests, provided directions, recommended local attractions, and assisted with various guest requests to ensure a positive experience.
• Customer Service: Greeted and informed guests, maintaining a friendly demeanor and creating a welcoming atmosphere throughout their stay.
• General Support: Assisted with room service requests, maintained lobby cleanliness, and supported hotel operations.
• Hotel Operations: Gained knowledge of hotel layout, amenities, safety and security procedures, and front desk support; helped shuttle drivers and facilitated smooth operations.
• Communication: Effectively communicated with guests and colleagues both verbally and in writing.
• Problem Solving: Addressed guest concerns, resolved issues promptly, and ensured high guest satisfaction.
• Physical Tasks & Navigation: Managed physically demanding tasks, including lifting and carrying luggage for extended periods, and utilized knowledge of hotel layout for efficient service.
• Local Knowledge & IT Skills: Provided guests with local attraction recommendations and basic computer support using hotel management software.
• Teamwork & Adaptability: Worked effectively with other staff members in a fast-paced environment, adapting quickly to changing situations.

Hard and Soft Skills

Hard Skills:
Luggage Handling, Guest Relations, Hotel Operations, Customer Service, Transportation, Front Desk Operations, Room Service, Concierge Services, Safety and Security, Driving, Multi-tasking, Navigation, Knowledge of Local Attractions, Basic IT Skills, Physical Stamina.

Soft Skills:
Communication (Verbal & Written), Interpersonal Skills, Problem-Solving, Time Management, Customer Service, Teamwork, Adaptability, Friendly Demeanor, Positive Attitude.

In September, 2017 - December 2019: Got Promoted to Receptionist position.

• Managed front desk operations, including guest check-in and check-out, ensuring a smooth and professional arrival experience.
• Addressed guest inquiries, provided information about hotel services, amenities, and local attractions to enhance guest satisfaction.
• Answered and directed phone calls, handled reservations, and managed guest requests efficiently using hotel management software.
• Coordinated with housekeeping, maintenance, and other departments to fulfill guest needs and resolve any issues promptly.
• Maintained lobby presentation, ensuring a clean and welcoming environment for guests.
• Managed administrative tasks, including handling mail, correspondence, and documentation.

Hard and Soft skills

Hard Skills:
Front Desk Operations, Reservation Management, Guest Relations, Customer Service, Communication Skills, Basic IT Skills, Problem-Solving, Multi-tasking.

Soft Skills:
Effective Communication, Interpersonal Skills, Time Management, Customer Service, Problem Resolution, Teamwork, Adaptability, Professional Demeanor.