Nguyen Thien Kim Le
Westminster,United States
Summary
- Enthusiastic customer service clerk with years of experience in various retail, restaurant and cafe settings. A high-energy individual, with the ability to multitask and work well under pressure. A fast learner with a great work ethic and the ability to work independently or with others.
- Equipped with a diverse skill-set, conducive to achieving goals. Experienced with the ability to pay strong attention to detail and excellent organizational skills. Bringing forth a positive attitude and strong work ethic.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
09.2022 - Current
- Made and served beverages and food with focus on speed, quality and consistency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
Style Consultant
Target
05.2021 - 08.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Guest Advocate
Target
05.2020 - 05.2021
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Used POS system to enter orders, process payments and issue receipts.
- Resolved customer complaints and maintained clean and tidy checkout area.
Waitress
Morico - Modern Japanese Restaurant Cafe
01.2019 - 01.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Upsold drink specialty items and desserts to increase overall sales and exceed targets.
Skills
- Customer Service
- Communication
- Teamwork
- Multitasking
- Stocking and Replenishing
- Problem Solving
- Point of Sale Knowledge
- Fast Learner
- Time Management
- Food handling
- Opening and closing duties
- Cleanliness
Timeline
Barista
Starbucks
09.2022 - Current
Style Consultant
Target
05.2021 - 08.2022
Guest Advocate
Target
05.2020 - 05.2021
Waitress
Morico - Modern Japanese Restaurant Cafe
01.2019 - 01.2020
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