NGUYỄN NGỌC NHI

Accomplished multiple tasks within established timeframes.

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Improved marketing to attract new customers and promote business.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Maintained confidentiality of information regarding clients and company.
• Assisted with onboarding new clients and securing paperwork completion.

• Handled customer inquiries and suggestions courteously and professionally.
• Greeted customers at counter to fulfill requests and answer questions.
• Correctly calculated inventory and ordered appropriate supplies.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.