NHA NELSON
Moreno Valley,CA
Overview
21
21
years of professional experience
Work History
Customer Service Officer
Hamida Laboratory Inc.
Riverside, CA
08.2004 - Current
- Assisted customers with inquiries and issues, ensuring prompt resolution and satisfaction.
- Supported team in maintaining accurate customer records using company software.
- Learned product knowledge to effectively address customer questions and concerns.
- Collaborated with colleagues to streamline service processes for improved efficiency.
- Search for new vendors and purchase materials.
- Calculate cost of products.
- File formulations and calculate costs.
- Assist production manager with orders.
- Create documents needed for customers requests such as flyers, product mechanism, company profile.
- Ship orders to B2B and retail.
- Contact and communicate with shipping company for B2B shipment.
- Communicate with international customers (French and Vietnamese)
- Adapted to various communication channels, including phone, email, and live chat support.
- Documented customer interactions and feedback for continuous service improvement.
- Participated in training sessions to enhance skills in conflict resolution and problem-solving.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Engaged with customers proactively to foster positive relationships and loyalty.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Timeline
Customer Service Officer
Hamida Laboratory Inc.
08.2004 - Current