NHA NELSON
Moreno Valley,CA
Overview
21
21
years of professional experience
Work History
Customer Service Officer
Hamida Laboratory Inc.
08.2004 - Current
- Assisted customers with inquiries and issues, ensuring prompt resolution and satisfaction.
- Supported team in maintaining accurate customer records using company software.
- Learned product knowledge to effectively address customer questions and concerns.
- Collaborated with colleagues to streamline service processes for improved efficiency.
- Search for new vendors and purchase materials.
- Calculate cost of products.
- File formulations and calculate costs.
- Assist production manager with orders.
- Create documents needed for customers requests such as flyers, product mechanism, company profile.
- Ship orders to B2B and retail.
- Contact and communicate with shipping company for B2B shipment.
- Communicate with international customers (French and Vietnamese)
- Adapted to various communication channels, including phone, email, and live chat support.
- Documented customer interactions and feedback for continuous service improvement.
- Participated in training sessions to enhance skills in conflict resolution and problem-solving.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Engaged with customers proactively to foster positive relationships and loyalty.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Timeline
Customer Service Officer
Hamida Laboratory Inc.
08.2004 - Current
Similar Profiles
Troy KeyTroy Key
Carpenter at Hamida SamatCarpenter at Hamida Samat
Fahad KhalidFahad Khalid
Sales manager at Hamida Al-Omari Glass FoundationSales manager at Hamida Al-Omari Glass Foundation
Afsana Huseynova AnvarAfsana Huseynova Anvar
Deputy Director (Quality Control) at Ministry of Agriculture of Azerbaijan Republic, Agrarian Services Agency, Laboratory, Expertise and Certification Center. Central LaboratoryDeputy Director (Quality Control) at Ministry of Agriculture of Azerbaijan Republic, Agrarian Services Agency, Laboratory, Expertise and Certification Center. Central Laboratory
Alisha MedinaAlisha Medina
Administrative Assistant at SUNCOAST POST TENSIONAdministrative Assistant at SUNCOAST POST TENSION
Sharlyne PerezSharlyne Perez
Employee Services Associate at UCPath CenterEmployee Services Associate at UCPath Center