Nha Vo
Philadelphia,PA
Summary
Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
12
12
years of professional experience
Work History
Order Writer
Wholefoods Market
Jenkintown, PA
10.2023 - Current
- Maintained accurate records of all orders placed by customers.
- Received customer orders through various channels including telephone, fax, email, and web portal.
- Monitored orders to ensure accuracy, timeliness, and completeness.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Associates
Wawa
Horsham, PA
05.2018 - 10.2022
- Keeping Wawa special and successful
- Keeping our food and guest safe by practicing food safety procedures
- Keeping the store clean and organized
- Providing an excellent customer experience by adhering to our hospitality standards
General Manager
Chipotle
King of Prussia, PA
07.2013 - 05.2018
- Select outstanding Crew & Managers
- Train every employee effectively
- Schedule the team appropriately
- Deliver a safe environment and an excellent guest experience
- Achieving annual sales & cash flow plan
Education
Bachelor of Arts - Theatre Arts
Temple University
Philadelphia, PA05.2018
Skills
- Production planning
- Customer services
- Microsoft word
- Excel
- Microsoft Office
- Salesforce
- Purchase orders
- Data entry
- Compliance
- Problem solving
- Attention to details
- Vendor relations
- Onboarding
- Team building
- Vendor management
- Team collaboration
- Temperature control
- Inventory organization
- Invoicing and billing
- ID verification
- Fluently bilingual
- Cash Flow analysis
Timeline
Order Writer
Wholefoods Market
10.2023 - Current
Customer Service Associates
Wawa
05.2018 - 10.2022
General Manager
Chipotle
07.2013 - 05.2018
Bachelor of Arts - Theatre Arts
Temple University
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