Nhachu’r Rhodes
Alexandria,VA
Summary
Diligent Coach trained in exercise, skills improvement and team development techniques. Helps build performance-oriented athletes. Demonstrated strengths in solving team issues with innovative approach.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Swim Coach
WeAquatic
Alexandria, VA
05.2024 - Current
- Developed training plans and drills to improve swimmer performance.
- Organized and monitored daily practice sessions.
- Conducted stroke analysis, technique improvement, and skill development lessons for swimmers.
- Provided feedback on race strategies to swimmers before events.
- Instructed swimmers on proper nutrition, hydration and recovery techniques.
- Observed swimmers during practices to ensure safety and correct any errors in technique or form.
- Created weekly reports of swimmer progress with recommendations for improvement.
- Assisted in the selection process of competitive teams representing the organization at meets.
- Maintained records of attendance, time standards achieved, and competition results for all athletes under my supervision.
- Led dryland conditioning exercises such as strhing, weight lifting, running, medicine ball tosses.
- Ensured that equipment was stored properly after use and maintained a safe environment for all participants.
- Analyzed data from times trials to identify areas of improvement for individual swimmers.
- Attended meetings with other coaches to discuss strategy and share best practices.
- Coordinated fundraising activities to support team travel expenses.
Direct Support Professional
We Love Care and Support Group Home LLC
Alexandria
05.2024 - 08.2024
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Assisted in planning and implementing recreational activities for participants.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
Customer Service Representative
Home Depot
Oxon Hill, Maryland
01.2023 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lifeguard
American Red Cross
Oxon Hill
05.2019 - 08.2022
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Assisted with swim lessons for guests and members of the facility.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Assisted with orientation sessions for new lifeguards in training.
- Reported any unsafe conditions or suspicious activity to management immediately.
Summer Youth Employee
Prince George County, Maryland
Oxon Hill, Maryland
06.2018 - 08.2018
- Cleaning the community
- Creating connections and leadership roles
- Time management
- Working in small and big groups
- Assisted in organizing and leading recreational activities for youth participants.
- Conducted group meetings to discuss upcoming events and plans.
- Organized materials needed for daily activities and field trips.
- Provided guidance and mentoring to youth participants.
- Instructed youth on safety protocols and procedures.
- Supervised children during lunchtime, recess, and other activities.
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, Maryland05-2023
Some College (No Degree) -
Prince George's Community College
Upper Marlboro, MDSkills
- Individual technique
- Swimming instruction
- Sports rules
- Special events planning
- Equipment management
- Verbal and written communication
- Strength and conditioning
- Recruitment
- Exercise programs
- Strokes and styles demonstration
- Safety awareness
- Talent management
- Account updating
- Scheduling
- Warehousing functions
- Sales closing
- High-energy attitude
- Positive and professional
- Staff education and training
- Researching
- Multi-line telephone operations
- Live chat support
- Credit card payment processing
- Follow-up skills
Timeline
Swim Coach
WeAquatic
05.2024 - Current
Direct Support Professional
We Love Care and Support Group Home LLC
05.2024 - 08.2024
Customer Service Representative
Home Depot
01.2023 - 05.2024
Lifeguard
American Red Cross
05.2019 - 08.2022
Summer Youth Employee
Prince George County, Maryland
06.2018 - 08.2018
High School Diploma -
Oxon Hill High School
Some College (No Degree) -
Prince George's Community College