Vistashare Outcome Tracker
Nha (Jasmine) Nguyen
Small Business Center Director
Sachse,TX
Summary
Forward thinking Small Business Financing Director with more than ten years working for a community development organization serving under-source communities. Highly communicative and experienced in Small Business Loan and other Economic Development programs. Strengths in strategic planning, decision making, multi-tasking abilities and team building.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Director of Economic Development
International Institute Of St. Louis
St. Louis, MO
01.2020 - 06.2021
- Promoted for exceeding assigned goals, thorough knowledge and experience of department as well as related fields, proven strategic planning skill, and ability to motivate team members.
- Supervised six full-time staff.
- Managed ten different fundings from Federal and local grants.
- Researched grants and complete proposals for current and potential funding up to million dollar per grant.
- Reviewed current procedures, identified areas of potential enhancement to improve overall effectiveness by 30%.
- Reduce default rate and bad loan to 3% from 8%.
- Designed and developed new programs.
- Recruited, interviewed and hired new staff members.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Implemented short- and long term community strategies to draw clients and improve client self-sufficiency.
- Developed and monitored grant and department budgets
- Prepared reports and improved overall financial reporting by streamlining control processes and reporting structures.
- Worked directly with Board of Directors.
- Exposed and identified program development opportunities by participating actively with United Way, St. Louis CDFI coalition, CRA, Chambers of Commerce, Bank partners' events and projects.
Portfolio Manager
International Institute Of St. Louis
St. Louis, MO
02.2018 - 01.2020
- Communicated market trending and portfolio performance to Director and Loan Officers.
- Developed rebalancing strategies to minimize risk exposures by create risk rating system based on DLM software.
- Worked with Credit Builder Alliance to maintain accurate credit reporting system and resolved disputes.
- Provided underwriting, review and feedback for loan applications and assisted Loan Officers present borrowing request with Loan Committee.
- Complied department lending activities with established guidelines and policies.
- Managed interns, Americorp members and department volunteers.
- Managed Women Entrepreneur Peer Lending program and tripled original funding.
- Managed Free Tax Services program with over 600 returns per year.
- Managed IDA program with 25 new accounts opened yearly.
Senior Business Loan Officer
International Institute Of St. Louis
Saint Louis, MO
10.2012 - 12.2017
- Originated business loans and monitored process from approval through final funding.
- Successfully closed average of four loans per month, exceeded goals by 30%.
- Monitored pipelines and developed prospects by conducting community outreach weekly.
- Reviewed and edited loan application, program agreements and closing package to enhance clarity and monitor compliance with requirements.
- Mentored other loan officers with complex loan applications.
- Coached clients on business plan and other loan application documents.
- Advised clients on financing decision, business development and credit issues.
- Developed and maintained relationships with local organizations and agencies to provide network of support for served community.
- Designed curriculums and taught community workshops to instruct clients financial literacy and business topics.
IDA Program Coordinator
International Institute Of St. Louis
Saint Louis, MO
06.2010 - 09.2012
- Managed Individual Development Accounts (IDA) program matching eligible participants' savings to buy first home, start business or pay for college with 75 new accounts opened each year.
- Orchestrated smooth and efficient program development by collaborating with funder, bank partners, local organizations and volunteers.
- Oversaw yearly funding and budget.
- Motivated and directed staff to meet and exceed assigned goals and missions using appropriate training initiatives and presentations.
- Prepared monthly, quarterly and annually reports to Federal agency and Executive Directors.
- Completed routine and complex account updates to resolve problems.
Education
MBA - International Business Management
Avila University
Kansas City, MO 09.2016 - 05.2019
Skills
Strategic planning
Business planning and development
Cultural Competency
Community Outreach
Analytical and Critical Thinking
Accomplishments
- Twelve years serving immigrants and refugees and shared knowledge to wider audience as speakers of Cultural Competency training.
- Ten year experience working side by side with small business owners and have been provided technical assistance to about 500 entrepreneurs.
- Designed, implemented Women Entrepreneur Peer Lending Program and increased funding by three time in the first two year of operation.
- Designed and developed Credit Builder Loan and Immigration Loan Products.
- Started and continued regular sale events (Gift basket, Wednesday dinner, Holiday bazzar) to support small businesses during Covid.
Software
Downhome Loan Management
QuickBooks
Tax Slayer
Microsoft Office, Office 365
Certification
Certified Translator
Timeline
Certified Translator
01-2021
IRS Certified Tax Preparer
01-2021
Certified Credit Counseling and Financial Coaching
01-2021
Director of Economic Development
International Institute Of St. Louis
01.2020 - 06.2021
Portfolio Manager
International Institute Of St. Louis
02.2018 - 01.2020
MBA - International Business Management
Avila University
09.2016 - 05.2019
Senior Business Loan Officer
International Institute Of St. Louis
10.2012 - 12.2017
IDA Program Coordinator
International Institute Of St. Louis
06.2010 - 09.2012