Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Nhaje DeCoteau

Denver,CO

Overview

4
4
years of professional experience
1
1
Certification

Work History

Call Center Representative

OMNI Eye specialist
Broomfield, CO
01.2023 - 05.2024
  • Answer incoming calls professionally and courteously, and make outbound calls when necessary to assist customers with inquiries, issues, or product information.
  • Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately.
  • Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients.
  • Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date.
  • Follow established call center protocols and procedures to maintain the highest quality standards in patient care.
  • Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment.
  • Participate in training sessions, and keep up to date with industry trends and product knowledge to continuously improve your performance.

Call Center Representative

Santander Consumer USA
Denver, CO
04.2021 - 12.2022
  • Answered customer inquiries via phone, email, and chat. Also provided assistance with product inquiries, billing questions, and other customer service-related issues.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.

Dispatcher

Wyatt's Towing LLC
Denver, CO
02.2020 - 11.2021
  • Participated in team meetings discussing changes in procedures or processes.
  • Maintained logs of all incoming calls and assigned tasks.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Ensured compliance with safety regulations and company policies.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Updated records of driver locations, delays, and cancellations.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Developed strategies for improving efficiency within the dispatch department.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Investigated and resolved customer and vendor issues to retain business.
  • Complied with recordkeeping and reporting requirements to maintain efficiency.
  • Followed all companies' policies and procedures.
  • Monitors and maintains multi-line communication systems.
  • Organizes deployment strategy based on field personnel and urgency of requests.
  • Utilizes computer-aided dispatch systems.
  • Records accurate information, such as location and time.
  • Determines, monitors, and ensures the availability of units to dispatch.

Education

High School Diploma -

East High School
Denver
05-2017

Skills

  • Call Control
  • Complaint resolution
  • Customer Service
  • Quality Assurance
  • Product Upselling
  • Data Entry
  • Technical Support
  • Customer Support
  • Verbal and written communication
  • Proficient in Microsoft Word, Outlook, Excel
  • 40 WPM
  • Building rapport
  • Data Gathering
  • Delivery Tracking
  • Call controlling
  • Problem-solving skills
  • Answering questions

Certification

Certified Customer Service Certificate
Basic life Skills- CPR
Drivers license

Languages

English
Professional

Accomplishments

  • Company Values Award
  • Team Player Award
  • Customer Hero Award

References

References available upon request.

Timeline

Call Center Representative

OMNI Eye specialist
01.2023 - 05.2024

Call Center Representative

Santander Consumer USA
04.2021 - 12.2022

Dispatcher

Wyatt's Towing LLC
02.2020 - 11.2021

High School Diploma -

East High School

Certified Customer Service Certificate
Basic life Skills- CPR
Drivers license

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Nhaje DeCoteau