Natasha Hamon

Worked closely with multiple teams at all levels (warehouse, accounting, purchasing/fulfillment, marketing, store managers and associates etc.) to ensure we worked as efficiently as possible to exceed our customer's expectations and meet company performance goals and objectives. This paved the way for rapid company growth (3 to 23 locations within a 10-year window).

Highest accomplishments include leading logistics and troubleshooting the operational challenges of expanding three locations in a separate region, converting and re-branding the acquisition of two pre-existing businesses, improving countless standard operating procedures and policies to minimize risk and increase efficiency, single handedly creating and implementing multiple company-wide training programs to increase staff product knowledge and independently, creating and leading teams through two separate ERP and POS system transitions.

Oversaw fast-paced front desk operations and client's needs as the first point of contact for the company's flagship location in Beverly Hills. Multitasking, quick problem-solving and stress management skills in this role were essential. Developed a wide network of connections that allowed the company to gain and maintain deep customer trust and loyalty. Remained nimble to adapt to the ongoing and frequently changing needs of the sales and management teams. Responsible for all establishment communication and the business's daily administrative tasks.

Developed and maintained comprehensive understanding of every single Apple product, service and those of our competitors to support sales and boost company metrics. Led seminars and educated customers on product features and benefits. Collaborated frequently with the business solutions and technical repair teams to identify and address customer needs. Worked with overnight stock and merchandising teams to meet inventory and display goals. Troubleshooted with customers daily to resolve technical or service questions and concerns.

Managed all communication, correspondence and scheduling for the owner. Consistently prepared and organized project materials and plans. Served as the 'eyes and ears' of the owner, connecting organizations and projects while improving daily operations for increased efficiency.