Summary
Overview
Work History
Education
Skills
Languages
Extracurricular Activities
Timeline
Generic

Nhan Mai

Houston,USA

Summary

Highly organized and adaptable professional with a strong work ethic and proven leadership skills. Experienced in team coordination, customer service, and daily operations management. Recognized for quick learning, effective multitasking, and consistently exceeding expectations. Seeking to contribute to a dynamic team in a leadership role.

Overview

2
2
years of professional experience

Work History

Barista

Hui Lau Shan
06.2023 - 09.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.

Front of House Employee

Chick-fil-A
10.2023 - 03.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Shift Leader

Paris Baguette
03.2024 - 03.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Team Member

Cava Grill
03.2025 - 06.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

TEACHER'S ASSISTANT

  • Supported lead teacher in delivering instruction and managing class activities.
  • Tracked attendance, maintained paperwork, and engaged students in learning activities.

Education

Bachelor of Science (B.S.) - Medical Candidate

University of Houston
Houston, TX
05.2028

High School Diploma -

George Bush High School
6707 FM 1464, Richmond, TX 77407
05-2024

Skills

  • Customer Service: Conflict resolution, order accuracy, customer engagement
  • Leadership: Team training, shift management, time management
  • Technical: POS systems, beverage prep, food safety standards
  • Soft Skills: Communication, adaptability, detail-oriented, problem-solving
  • Product knowledge
  • Positive attitude

Languages

English – Native
Vietnamese – Native

Extracurricular Activities

  • Asian Student Union (ASU)
  • Esports Club

Timeline

Team Member

Cava Grill
03.2025 - 06.2025

Shift Leader

Paris Baguette
03.2024 - 03.2025

Front of House Employee

Chick-fil-A
10.2023 - 03.2024

Barista

Hui Lau Shan
06.2023 - 09.2023

TEACHER'S ASSISTANT

Bachelor of Science (B.S.) - Medical Candidate

University of Houston

High School Diploma -

George Bush High School

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