Nhan Nguyen
Houston
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Merchandiser
Keurig Dr. Pepper
10.2018 - Current
- Prioritized a clean and organized backroom and shelf otherwise known as 5Sing the store.
- Maintain a great relationship with store managers in order to get additional displays.
- Always suggested any extra input i have to the account manager, whether it's something we need to send more of or additional opportunities to capitalize on at the store.
- Always available to help the company, whether its working 6 days a week, training new associates, or helping out other merchandisers to finish their day.
Account Manager
Keurig Dr. Pepper Snapple Group
02.2024 - Current
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Generated advertising brochure for vendor use.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
Education
Associate in Arts (A.A.) - General Studies
San Jacinto College
Houston, Texas04.2019
Skills
- Adaptability and Flexibility
- Merchandise Stocking and Replenishing
- Advising and Coaching
- Product Merchandising and Distribution
- Tablet Functionality
- 5S
- Trend forecasting
- Customer training
- Market forecasting
- Account development
Languages
Vietnamese
English
Timeline
Account Manager
Keurig Dr. Pepper Snapple Group
02.2024 - Current
Merchandiser
Keurig Dr. Pepper
10.2018 - Current
Associate in Arts (A.A.) - General Studies
San Jacinto College
Personal Information
Title: Merchandiser
Title; Account Manager
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