Nhan Dang
IT Service Desk Technician
Bend,OR
Summary
Quality assurance analyst with 3 years of experience in supporting the development of AAA game projects in a team-oriented, agile environment. Experienced in identifying and prioritizing issues, followed by solid documentation. Eager and effective in collaborating with team members across a wide range of disciplines to provide support, minimize risks, and ensure quality releases. Always willing to learn and adapt to new tools or processes that may provide more effective approaches to different problems
Overview
9
9
years of professional experience
Work History
QA Analyst
Bend Studio
08.2022 - Current
- Executed manual tests to identify or reproduce defects during the game development cycle
- Escalated major defects to QA lead or corresponding development team leads to ensure they were recognized, prioritized and addressed appropriately, therefore, maintained relatively stable releases
- Verified development team members' changes before submission when required to minimize risks of major blockers on QA test builds
- Maintained daily build status record for sign-off purposes
- Maintained defect database, and established dashboards within Jira to provide various development teams' leads with quick assessment of the game's health on a sprint-by-sprint basis
- Contributed to the establishment and maintenance of test plans within Test Rail (test management tool) and instructional documents for general usage by internal/external QA personnel
- Executed test plans and assigned test cases to internal QA team members on a daily basis
Nail Technician
Elegant Nails
01.2016 - 08.2022
- Performed nail care services and maintenance
- Supported overall salon operations by assisting with appointment booking as well as handling transactions when required
Kindergarten Art Teacher Assistant
Cascades Academy
10.2016 - 06.2017
- Managed inventory of art supplies for class sessions and student projects
- Assisted in organizing and setting up art exhibits to showcase student work during community events
Education
Foundations of VFX & Game Design -
CG Spectrum
Online 05.2001 -
Visual Arts Foundations -
Cornish College of The Arts
Seattle, WA 05.2001 -
High School Diploma -
Cascades Academy
Bend, OR 05.2001 -
Skills
Extensive experience in manual test execution
Proficiency in identifying, reproducing, and tracking defects
Experience with defect database management (with Jira) including tasks like logging, routing, prioritizing and resolving tickets
Collaboration and communication with internal team members across various disciplines whether in-office or remotely through MS Teams, Slack, etc to provide support where needed
Ability to learn and adapt to new technology and software quickly
Experience with living document creation, and maintenance
Ability to work efficiently alone or in a team environment
Currently working to get Microsoft 365 certified
Timeline
QA Analyst
Bend Studio
08.2022 - Current
Kindergarten Art Teacher Assistant
Cascades Academy
10.2016 - 06.2017
Nail Technician
Elegant Nails
01.2016 - 08.2022
Foundations of VFX & Game Design -
CG Spectrum
05.2001 -
Visual Arts Foundations -
Cornish College of The Arts
05.2001 -
High School Diploma -
Cascades Academy
05.2001 -
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