Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nhat Nguyen

IT Support Engineer
Grand Prairie,TX

Summary

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Detail-oriented IT Support Engineer with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Overview

5
5
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

IT Support Engineer

Practicehwy
Irving, TX
07.2017 - Current
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Configured hardware and granted system permissions to new employees.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Administered, managed, installed and update Microsoft SQL Server.
  • Install and review HL7 messages, ASTM protocol, Dicom Protocol

Education

Bachelor of Science - Computer Science

The University of Texas At Arlington
Arlington, TX
08.2018 - 12.2020

Skills

Software diagnosis

undefined

Certification

CCNA Training - 3 Months

Timeline

CCNA Training - 3 Months

08-2022

CompTIA Security + Training - 3 Months

08-2022

Bachelor of Science - Computer Science

The University of Texas At Arlington
08.2018 - 12.2020

IT Support Engineer

Practicehwy
07.2017 - Current

Similar Profiles

CREATE PROFILE
Nhat NguyenIT Support Engineer