Nhat Nguyen
IT Support Engineer
Grand Prairie,TX
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Detail-oriented IT Support Engineer with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
IT Support Engineer
Practicehwy
Irving, TX
07.2017 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Promoted efficiency among departments with prompt resolution of system issues.
- Configured hardware and granted system permissions to new employees.
- Responded promptly to incoming sales leads and requests for technical support.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Administered, managed, installed and update Microsoft SQL Server.
- Install and review HL7 messages, ASTM protocol, Dicom Protocol
Education
Bachelor of Science - Computer Science
The University of Texas At Arlington
Arlington, TX 08.2018 - 12.2020
Skills
Software diagnosis
Technical issues analysis
Desktop support
TCP/IP
Network diagnostics
Systems administration
Research and analysis
Operations management
Certification
CCNA Training - 3 Months
Timeline
CCNA Training - 3 Months
08-2022
CompTIA Security + Training - 3 Months
08-2022
Bachelor of Science - Computer Science
The University of Texas At Arlington
08.2018 - 12.2020
IT Support Engineer
Practicehwy
07.2017 - Current