Nhellaine Audiencia
Torrance,CA
Summary
Reliable and detail-driven professional with hands-on experience supporting daily operations through customer service, visitor coordination, documentation, and policy enforcement. Recognized for professionalism, clear communication, and the ability to manage sensitive situations calmly and confidentially. Eager to bring strong communication, administrative accuracy, and employee support skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Gen Korean BBQ House
Torrance, CA
05.2024 - Current
- Provided excellent customer service in fast-paced dining environment.
- Managed table assignments and ensured timely service delivery.
- Collaborated with kitchen staff to coordinate meal preparation and timing.
- Assisted guests with menu selections and answered questions about dishes.
- Trained new servers on restaurant procedures and service standards.
- Handled customer complaints professionally to ensure satisfaction and comfort.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Store Crew Member
Jollibee
Torrance, CA
12.2023 - 12.2024
- Provided excellent customer service in a fast-paced restaurant environment.
- Operated kitchen equipment and ensured food safety standards were met.
- Maintained cleanliness and organization of workstations and dining areas.
- Trained new crew members on procedures and best practices in operations.
- Handled cash transactions accurately and efficiently at the register.
- Answered phone calls promptly and professionally.
Security Guard
K9 Protective Services
Montebello, California
11.2021 - 10.2022
- Monitored facility access and enforced safety/security procedures
- Assisted visitors with check-ins and approvals following COVID protocol
- Answered phone inquiries and coordinated with staff/nurses to confirm visiting permissions
- Maintained visitor logs and completed routine data entry for records and compliance
- provided professional customer service while ensuring a safe environment
- Maintained organized documentation and incident reports with strong attention to detail
Sales Associate
DDs Discounts
Harbor City, California
06.2021 - 11.2021
- Assisted customers in locating products throughout the store.
- Maintained organized merchandise displays to enhance shopping experience.
- Processed sales transactions efficiently using point-of-sale systems.
- Greeted customers and provided exceptional customer service.
Education
Associate of Science - Administration of Justice
El Camino College
Torrance, CA06-2024
Skills
- Customer service and Employee support
- Data entry and Record management
- Confidential information handling
- Professional Communication (Phone, Email, In-Person)
- Conflict resolution and De-escalation
- Policy Compliance and documentation
- Strong work ethic
Languages
Tagalog
Native/ Bilingual
Certification
BLS provider, issued by American Heart Association, Received on 11/19/2025
Timeline
Server
Gen Korean BBQ House
05.2024 - Current
Store Crew Member
Jollibee
12.2023 - 12.2024
Security Guard
K9 Protective Services
11.2021 - 10.2022
Sales Associate
DDs Discounts
06.2021 - 11.2021
Associate of Science - Administration of Justice
El Camino College