Nhi Nguyen
Annandale,VA
Summary
Detail-oriented professional with experience in administrative support, event coordination, and process improvement. Skilled in managing projects, enhancing team collaboration, and streamlining operations. Ready to bring strong organizational and communication skills to a project coordinator role to drive success and improve efficiency.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Embark Behavioral Health
11.2024 - Current
- Managed daily operations for leadership, ensuring seamless project execution, schedule coordination, and document organization.
- Tracked budget reports and expenses, optimizing spending and eliminating unnecessary costs.
- Organized and coordinated conferences and monthly meetings, achieving 100% attendance.
- Developed reports and presentations that supported data-driven decision-making for leadership.
- Streamlined administrative processes, increasing workflow efficiency by 10%.
- Acted as one of the liaison for cross-team communication, ensuring projects stayed on track.
Concierge
Brightview Assisted Living
07.2024 - 11.2024
- Welcomed visitors with a warm greeting and guided them through kiosk check-in for a smooth experience.
- Answered and directed calls quickly, connecting people to the right staff.
- Ensured mail and packages reached residents and staff accurately and on time.
- Sent updates on resident departures to keep teams informed.
- Organized fun after-hours activities like Movie Nights and Puzzle Time, bringing residents together.
- Managed resident schedules for outings and private dining, making planning easy.
- Submitted maintenance requests through TEALS, ensuring prompt follow-ups and repairs.
Dining Server
Brightviewseniorliving
05.2024 - 11.2024
- Accurately took customer orders and relayed them to the kitchen, ensuring smooth service.
- Monitored the dining room to assist guests and enhance their experience.
- Checked plated meals for quality, presentation, and order accuracy before delivery.
- Created a warm and welcoming dining atmosphere by communicating politely and professionally.
- Worked closely with kitchen staff to ensure meals were served fresh and at the perfect temperature.
Administrative Coordinator
Saigon International OB-GYN Hospital
07.2012 - 12.2023
- CEO Meeting Documentation: Delivered 100% accuracy in documenting CEO meetings, ensuring key points and action items were captured effectively, leading to a 25% reduction in follow-up questions.
- Onboarding and Training: Streamlined onboarding processes, driving a 15% improvement in new hire retention through enhanced training and support.
- Event Coordination: Coordinated successful employee events with an average satisfaction rating of 9/10, contributing to a 20% boost in employee engagement.
- Brand Compliance: Ensured 98% accuracy in maintaining brand standards across all printed materials, upholding the company's professional image.
- Customer Journey Improvement: Played a key role in the "Customer Journey Improvement" project, enhancing customer satisfaction by 15% through cross-functional team collaboration.
- Food Quality Improvement: Supported a project that improved food quality and service, resulting in a 15% increase in food and beverage revenue.
- Renovation and Workflow Improvement: Assisted in the renovation and workflow optimization of hospital departments, achieving a 4.3-point increase in quality management scores and reducing process bottlenecks by 20%.
- Prenatal Class Organization: Organized 52 prenatal classes, securing partnerships for gifts and funding, and increasing conversion rates to contract signings by 10%.
Education
Master of Science - Health Administration
Grand Canyon University
Phoenix, AZ03-2026
Bachelor of Arts - Business Administration
Randolph Macon College
Ashland, VA06.2012
Skills
- Project management
- Cross-functional collaboration
- Process improvement
- Event coordination
- Communication
- Data analysis and reporting
- Time management
- Problem solving
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Executive Assistant
Embark Behavioral Health
11.2024 - Current
Concierge
Brightview Assisted Living
07.2024 - 11.2024
Dining Server
Brightviewseniorliving
05.2024 - 11.2024
Administrative Coordinator
Saigon International OB-GYN Hospital
07.2012 - 12.2023
Master of Science - Health Administration
Grand Canyon University
Bachelor of Arts - Business Administration
Randolph Macon College
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