Summary
Overview
Work History
Education
Skills
Timeline
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Nhi Nguyen

Redding,CA

Summary

Friendly and reliable shift leader offering unmatched customer service and workplace focus. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Superior work ethic combined with resourceful and upbeat nature.

Overview

3
3
years of professional experience

Work History

Shift Leader

Totally Tea
10.2022 - Current
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Worked well in a team setting, providing support and guidance.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Barista

Starbucks
08.2021 - 10.2022
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe's environmental responsibility goals.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Sales Associate

HomeGoods
11.2020 - 08.2021
  • Prioritized helping customers over completing other routine tasks in store.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.

Education

Associate of Science - Business Administration

Shasta College
Redding, CA
05.2024

High School Diploma -

Shasta High School
Redding, CA
06.2022

Skills

  • Fast learner
  • Patience and Empathy
  • Decision-Making
  • Cross-Functional Teamwork
  • Oral and Written Communicator
  • Analytical Thinking
  • Team Leadership

Timeline

Shift Leader

Totally Tea
10.2022 - Current

Barista

Starbucks
08.2021 - 10.2022

Sales Associate

HomeGoods
11.2020 - 08.2021

Associate of Science - Business Administration

Shasta College

High School Diploma -

Shasta High School

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Nhi Nguyen