Nhi Nguyen
Redding,CA
Summary
Friendly and reliable shift leader offering unmatched customer service and workplace focus. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Superior work ethic combined with resourceful and upbeat nature.
Overview
3
3
years of professional experience
Work History
Shift Leader
Totally Tea
10.2022 - Current
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Worked well in a team setting, providing support and guidance.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista
Starbucks
08.2021 - 10.2022
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe's environmental responsibility goals.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Sales Associate
HomeGoods
11.2020 - 08.2021
- Prioritized helping customers over completing other routine tasks in store.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
Education
Associate of Science - Business Administration
Shasta College
Redding, CA05.2024
High School Diploma -
Shasta High School
Redding, CA06.2022
Skills
- Fast learner
- Patience and Empathy
- Decision-Making
- Cross-Functional Teamwork
- Oral and Written Communicator
- Analytical Thinking
- Team Leadership
Timeline
Shift Leader
Totally Tea
10.2022 - Current
Barista
Starbucks
08.2021 - 10.2022
Sales Associate
HomeGoods
11.2020 - 08.2021
Associate of Science - Business Administration
Shasta College
High School Diploma -
Shasta High School
Similar Profiles
Hanna Escobedo CenicerosHanna Escobedo Ceniceros
Boba Barista at Totally TeaBoba Barista at Totally Tea
Zimo TongZimo Tong
Piano Teacher at Handsworth Primary School/Totally RAD HubPiano Teacher at Handsworth Primary School/Totally RAD Hub
Heather MacAulayHeather MacAulay
Owner/RMT at Totally Relaxed Inc.Owner/RMT at Totally Relaxed Inc.