Nhi Nguyen

Led a team to successfully manage and control up to 12,000 tasks during peak capacity periods, ensuring timely delivery and operational efficiency.

• Tracked team attendance records daily
• Communicated with agents regarding scheduling, troubleshot issues, and drafted documents and announcements for the team lead.
• Reviewed and managed task queues, including unpausing tasks to support agent workflow.
• Reviewed and rated a minimum of 720 Indisplay or 120 videos per day in accordance with company guidelines.

• Greeted patient, scheduled appoinments and managed check-in/ check-out
• Collected payments and assisted with billing inquiries
• Maintained patient confidentiality and organized records

Served customers at full capacity peak-time while maintaining a 95% customer satisfaction rate. Skilled in fast-paced environments and problem-solving under pressure.”

• Delivered attentive customer service in a fast-paced environment
• Responsible for a high volume 12 table section
• Captain large days of sale up to 30 guests.
• Successfully trained new employees assigned by management