Nhi Thai
Long Beach,CA
Summary
Accomplished and results-driven Chief Operating Officer (CCO) with a proven track record of driving organizational growth and operational excellence. A visionary leader with strong business acumen and the ability to align resources and strategies to acheive corporate objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Make You Well Urgent Care + Family Practice
08.2021 - Current
- Oversaw day-to-day operations at five other organizations to keep them running smoothly while meeting business goals (Make You Well Urgent Care + Family Practice, Make You Well Family Practice and Aesthetics, The Anti Aging Center at Make You Well, ESMD Management and FasterCare)
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Developed and implemented recommendations for service improvement.
- Worked hand in hand with CFO by supervising company spending to reduce material losses and maximize profits.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
Executive Assistant to the Chief Executive Officer
Make You Well Urgent Care + Family Practice
10.2020 - 08.2021
- Provide costs and fees for testing services to many A-list celebrities, studio executives, and professional athletes.
- Plan in and out of state COVID testing events, while keeping in alignment with CDC, state and county safety guidelines.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinate travel arrangements, including booking airfare, hotel and ground transportation.
- Manage administrative functions, including complex calendar management with focus on proper allocation of executive availability.
- Develop and update spreadsheets and databases to track, analyze and report on performance and sales data.
- Develop and maintain automated alert system for upcoming deadlines on incoming requests and events.
- Use Excel to produce monthly invoices, reports and other deliverables.
- Oversee the performance of front desk representatives, medical assistants and nurse practitioners.
- Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Sales Specialist/ Boutique Co Owner
Self Employed
05.2017 - 10.2020
- Oversee all aspects of the boutique operations from planning and purchasing.
- Manage inventory control of all merchandise.
- Conduct target market research to scope out industry competition and identify advantageous trends.
- Strengthen merchandising and promotional strategies to drive customer engagement and boost sales.
- Online reselling through multiple platforms: Ebay, Mercari, Poshmark, Depop, Shopify, etc.
- Research potentially profitable products for resale.
- Ensure all items and listings are in compliance with standards.
- Communicated with customers on an on-going basis to answer questions, resolve disputes, provide further details about items for sale and collect payment in a timely manner.
- Keeping track of inventory, bookeeping, etc.
Patient Care Coordinator
UCLA Department Of Orthopaedic Surgery
04.2015 - 01.2018
- Utilized the UCLA Care Connect computer system.
- Maintained confidentiality and compliance standards at all times.
- Primary point of contact and communication for patients.
- Keep patients and/or family members informed of care coordination.
Human Resource Recruiter
Cambrian Homecare
03.2012 - 04.2015
- Recruited and screened qualified potential employees
- Coordinated with college career advisors to attend career fairs and conduct presentations.
- Built and maintained relationships with regional centers/schools.
- Assembled interviewing packets and questionnaires for the HR Department.
- Conducted new hire orientations.
- Assisted with the organization of new hire files and current employee files.
- Assisted with filing new files and I-9's.
Education
Bachelor of Science - Health Care Administration
California State University - Long Beach
Long Beach, CA05.2015
Skills
- Strategic Planning
- Operations Management
- Team Leadership
- Cross Functional Collaboration
- Innovation and Problem Solving
- Customer/Patient Focused
Certification
- CPR/First Aid Certified
- Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Workforce Training
Timeline
Chief Operating Officer
Make You Well Urgent Care + Family Practice
08.2021 - Current
Executive Assistant to the Chief Executive Officer
Make You Well Urgent Care + Family Practice
10.2020 - 08.2021
Sales Specialist/ Boutique Co Owner
Self Employed
05.2017 - 10.2020
Patient Care Coordinator
UCLA Department Of Orthopaedic Surgery
04.2015 - 01.2018
Human Resource Recruiter
Cambrian Homecare
03.2012 - 04.2015
Bachelor of Science - Health Care Administration
California State University - Long Beach
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