Nhi To
San Leandro,CA
Summary
Dedicated and compassionate customer service professional with over [3] years of experience in the healthcare industry. Skilled in providing exceptional support to patients, families, and healthcare providers while ensuring a positive, empathetic, and efficient experience. Proficient in managing inquiries, scheduling appointments, handling sensitive information, and resolving issues in a fast-paced environment. Known for clear communication, attention to detail, and a strong understanding of healthcare policies and procedures. Adept at working with diverse populations and delivering personalized service to meet individual needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinic Front Desk Reception
Gellert Health Services
09.2023 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Assistant Manager
LHC Enterprise
12.2021 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Clerical Assistant
Laney College
11.2020 - 08.2021
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Apparel Sales Associate
Target
08.2017 - 02.2018
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Managed inventory effectively, ensuring proper stock levels for popular items, minimizing out-of-stock situations.
Education
Certificate - Clinical Medical Assistant
San Francisco State University
San Francisco, CA10-2023
Associate of Science - Business Administration
Laney College
Oakland, CA08-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Computer skills
- Excellent communication
- Active listening
- Organization and time management
Certification
CCMA Certificate
Languages
English
Professional Working
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Full Professional
Vietnamese
Full Professional
Timeline
Clinic Front Desk Reception
Gellert Health Services
09.2023 - Current
Assistant Manager
LHC Enterprise
12.2021 - 06.2022
Clerical Assistant
Laney College
11.2020 - 08.2021
Apparel Sales Associate
Target
08.2017 - 02.2018
Certificate - Clinical Medical Assistant
San Francisco State University
Associate of Science - Business Administration
Laney College
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