Experienced, organized, hardworking and dependable Solutions Engineer with over 17 years working in the investment management industry. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Hi, I’m
Nhi Vu-McGee
Alhambra,CA
Summary
Overview
27
years of professional experience
Work History
The Capital Group Companies Inc.
Solutions Engineer III
03.2018 - 04.2023
Job overview
- Led software development initiative as subject matter expert and primary point-of-contact for project management.
- Implemented agile methodologies and practices within our team to improve processes of product development.
- Collaborate closely with developers to deliver technical presentations and recommended solutions for internal stakeholders.
- Collaborate closely with other internal teams to ensure seamless data integration across various systems.
- Monitored and collected all technical information and designed appropriate workflow for internal stakeholders.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Conducted regression testing, analyzed results, and submitted observations to developers.
The Capital Group Companies Inc.
Solutions Reliability Engineer
10.2016 - 03.2018
Job overview
- Developing and maintaining monitoring, alerting, and logging systems to detect issues in software systems.
- Collaborating with development teams to design and implement software changes that improve reliability, scalability, and performance.
- Identified areas needing improvement to review with senior leadership and develop plans for improvement.
The Capital Group Companies Inc.
Application Support Analyst
06.2011 - 10.2016
Job overview
- Collaborated with developers, analysts, and application managers to expedite incident resolutions.
- Performed investment applications and disaster recovery testing to guarantee business readiness following failovers.
- Provided support and interacted with end-users to resolve issues and answer software-related questions for investment applications.
- Analyzed and mapped data and collaborate with developers to write SQL scripts to extract data from SQL databases.
The Capital Group Companies Inc.
Technology Support Specialis
03.2006 - 06.2011
Job overview
- Provide technical support for our investment systems, including troubleshooting and resolving technical issues.
- Monitor the performance of investment systems and take proactive measures to prevent issues from occurring.
- Document support procedures and maintain technical knowledgebase for investment systems.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
EAS, EXPERIENTAL APPLIED SCIENCES
PC SPECIALIST III
04.2002 - 06.2005
Job overview
- Resolves incidents and concerns related to all supported hardware and software technologies.
- Provides mentoring and assistance to team members in resolving complex issues.
- Conducts advanced troubleshooting and resolution for complex issues escalated by team members and conducts research to explore possible solutions.
- Collaborates with development, engineering, and quality teams to communicate requirements, participate in systems/software design, prototyping, construction, and testing of new or enhanced systems/applications.
EAS, EXPERIENTAL APPLIED SCENCES
PC SPECIALIST
02.1999 - 03.2001
Job overview
COMPUTER TECHICIAN, METRO STATE COLLEGE OF DENVER
Computer Lab Assistant
05.1996 - 12.1998
Job overview
Education
Metropolitan State College of DenverDenver, CO
Bachelor of Science from Computer Information and Management Sciences
06.1999
University Overview
Skills
- Agile Methodologies
- Project Management
- Business System Analyst
- Scrum Lead
- Jira, Confluence, Dynatrace, Splunk, SQL, Autosys, Ansible, Application Monitoring, Python, Jupiter, ITIL, databases, BMC Remedy, Service Now, QA tester, Tableau, CyberArk
Timeline
Solutions Engineer III
The Capital Group Companies Inc.
03.2018 - 04.2023
Solutions Reliability Engineer
The Capital Group Companies Inc.
10.2016 - 03.2018
Application Support Analyst
The Capital Group Companies Inc.
06.2011 - 10.2016
Technology Support Specialis
The Capital Group Companies Inc.
03.2006 - 06.2011
PC SPECIALIST III
EAS, EXPERIENTAL APPLIED SCIENCES
04.2002 - 06.2005
PC SPECIALIST
EAS, EXPERIENTAL APPLIED SCENCES
02.1999 - 03.2001
Computer Lab Assistant
COMPUTER TECHICIAN, METRO STATE COLLEGE OF DENVER
05.1996 - 12.1998
Metropolitan State College of Denver
Bachelor of Science from Computer Information and Management Sciences
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