Nhia Moua
Bloomington,MN
Summary
Seasoned Security Officer with background in maintaining safety and conducting regular patrols in high-traffic environments, such as a hospital emergency department. Possess strong conflict resolution skills, surveillance review, and ability to respond effectively during crisis situations. Contributed to reducing security risks in my current positions through proactive measures and clear communication strategies.
Overview
10
10
years of professional experience
Work History
Security Officer
Regions Hospital
06.2023 - Current
- Welcomed guests professionally, prioritizing safety to foster a secure environment.
- Conducted regular area patrols to identify and manage security issues.
- Reacted swiftly during emergencies to minimize potential harm.
- Monitored premises both in company vehicle and on foot.
- Assessed risks continuously to maintain safety for employees and visitors.
- Trained Security Officers in policies for consistent team knowledge and procedure adherence.
- Executed security protocols, escorting non-compliant individuals promptly from building.
- Conducting investigations and interviews for threat assessments.
Security Guard
Allied Universal
La Crosse, Wisconsin
12.2021 - 05.2023
- Screened all individuals seeking entrance to contracted employer facilities.
- Patrolled entrances, exits, and floors across multiple buildings to ensure security.
- Utilized security cameras to monitor activities and identify potential threats.
- De-escalated aggressive encounters through effective verbal and physical intervention.
- Assisted local law enforcement by providing access and footage related to incidents.
- Managed issuance and recording of temporary access badges for visitors.
- Provided email and instant message support for security inquiries.
Valet
Towne-Park
07.2021 - 11.2021
- Drive compact and large vehicles, parallel park, and retrieve vehicles in tight or difficult locations.
- Monitored vehicle safety and security during parking operations.
- Coordinated with team members to ensure smooth traffic flow.
- Communicated effectively with guests regarding wait times and vehicle retrievals.
- Followed company procedures for handling lost or damaged vehicles.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Performed daily vehicle inspections prior to driving or providing service for customers.
Maintenance Technician/Retail
Kwik Trip
03.2018 - 10.2020
- Ensured store cleanliness and functionality inside and outside.
- Repaired or replaced broken parts for fuel pumps, lights, registers, and kitchen appliances.
- Maintained a clear and safe lot during winter months.
- Collaborated with team members to complete tasks efficiently and on time.
- Conducted preventative maintenance on equipment and systems to ensure operational efficiency.
- Inspected facilities regularly for compliance with safety standards and regulations.
- Managed inventory of maintenance supplies to maintain stock levels effectively.
- Assisted in training new technicians on proper maintenance protocols and safety practices.
Server
Hmong's Golden Eggrolls
06.2017 - 12.2017
- Guided team within dynamic environments requiring commitment to customer service.
- Provided excellent customer service to enhance dining experiences.
- Handled food orders and ensured timely delivery to tables.
- Maintained cleanliness of dining area and organized table settings.
- Collaborated with kitchen staff to communicate special requests and dietary needs.
Sales Associate
Wal-Mart
06.2016 - 08.2016
- Provided cashier support and sales assistance to guests
- Maintained plant health for gardening center as well as organizing and shelving products for rotating seasonal items
- Communicated with a team to provide quick and efficient assistance for all guests.
Education
High School Diploma -
Central High School
La Crosse05.2015
Entertainment Design -
University of Wisconsin Stout
MenomonieSkills
- Communication and interpersonal skills
- Team leadership
- Microsoft Word and Excel proficiency
- Report writing
- Incident reporting
- General security knowledge
- CCTV monitoring
- Conflict de-escalation
CCTV Monitoring
Conflict de-escalation
Threat Assessment
Crisis intervention training
Verbal and written communication
Detail Oriented
References
- David Xiong, Gundersen Health System, Project Manager, (608) 397 9350, Dmxiong1@GundersenHealth.org
- Chris Thao, Senior Clinical Data Analyst, Project Manager, (608) 797 4932, Christhao@optum.com
- Marcus Christianson, Kwik Trip, Assistant Store Leader, (608) 397 3149, mccook2007@gmail.com
Awards
Leadership From the Heart - Recognized ability to unite and conduct meaningful teamwork with individuals
Accomplishments
Leadership From the Heart
Languages
Hmong
Native/ Bilingual
Timeline
Security Officer
Regions Hospital
06.2023 - Current
Security Guard
Allied Universal
12.2021 - 05.2023
Valet
Towne-Park
07.2021 - 11.2021
Maintenance Technician/Retail
Kwik Trip
03.2018 - 10.2020
Server
Hmong's Golden Eggrolls
06.2017 - 12.2017
Sales Associate
Wal-Mart
06.2016 - 08.2016
High School Diploma -
Central High School
Entertainment Design -
University of Wisconsin Stout