Nhia Vue

• Weekly announced visit with the Fair Oaks/Folsom Lake store
• Monitored home and partnered store performance, analyzing data to develop strategies for operational improvement.
• Conducted regular meetings with home store managers to discuss business opportunities and challenges.
• Evaluated employee performance, providing constructive feedback to enhance productivity.
• Shadowed managers to understand organizational expectations and effective management through progressive validation.
• Assisted FL in development workshops for KLs, SLs, and APs to improve skills and knowledge.
• Participated in leadership training sessions to strengthen managerial capabilities.
• Supported project management tasks, including patch DBR, patch call, and following up with projects.

Facilitated group discussions in workshops and patch meetings to boost engagement.

• Monitored employee progress after training, offering targeted guidance as needed.
• Maintained comprehensive records of Spice Hub course completions and evaluations.
• Collaborated with peers to synchronize strategies and communicate training content effectively.

Coordinated training activities to ensure adherence to company policies and procedures.

• Resolved customer complaints swiftly while upholding standards through BLAST.
• Monitored financial performance and identified opportunities for PAC.
• Developed team-building activities to enhance collaboration and morale.
• Ensured food safety compliance with laws, regulations, and industry standards.
• Managed daily business operations, including budgeting, staffing, scheduling, and inventory control.

• Ensured compliance with health and safety regulations by adhering to food handling protocols.
• Trained new employees on restaurant policies to improve operational efficiency.
• Conducted inspections of food preparation areas, maintaining high sanitation standards.
• Monitored employee performance and provided feedback to uphold company standards.
• Managed daily and weekly inventory to optimize stock levels.
• Resolved customer complaints promptly while fostering a positive service environment.
• Supervised daily workflow and scheduled staff shifts for peak coverage.