Nhimpanha Nhep
Minneapolis,MN
Summary
Experienced banking professional with superior attention to detail with highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting targets. Well-versed in industry regulations and asset protection strategies.
Overview
5
5
years of professional experience
Work History
Bank Teller
Wells Fargo
04.2023 - Current
- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Receive direction from managers and exercises judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Identify information and services to meet customers financial needs
Floor Supervisor
Timberland
03.2022 - 03.2023
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Handling and managing team schedules for an effective store performance.
Sale Associate
Timberland
12.2021 - 03.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Bank Teller
J Trust Royal Bank
03.2020 - 09.2021
- Cash handling with transactions such as deposit, withdrawals or transfer ,foreign currency exchange, check issued and loan repayment
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Distribution Sales Representative
THAI HUOT TRADING Co., Ltd
12.2019 - 03.2020
- Provided exceptional customer service to ensure repeat business and strengthen long-term partnerships with clients.
- Delivered engaging product demonstrations that showcased key features while addressing potential concerns or objections from prospective clients.
- Increased product sales by developing strong relationships with clients and understanding their unique needs.
- Assisted in inventory management by providing timely feedback on product availability and customer demand trends.
- Contributed to team collaboration efforts by sharing insights from the field regarding competitor tactics or market shifts affecting overall business success.
- Negotiated favorable pricing structures for both company and customers by effectively communicating value propositions.
- Maintained accurate records of all sales activities, including client interactions, deals closed, and follow-up tasks.
- Traveled extensively to client sites, working closely with product users to identify up-selling opportunities.
Education
Associate of Science - Business
Normandale Community College
Bloomington, MN05.2024
Certificate of Completion - Human Resources Management
Normandale Community College
Bloomington05.2024
Certificate of Completion - International Relations And Affairs
Royal University of Phnom Penh
Phnom Penh, Cambodia09.2021
No Degree - General Education
Western Sydney University
Sydney, Australia11.2019
Skills
- Teamwork
- Professional Communication
- Customer Relationship Management (CRM)
- Financial software
- Professionalism and Courtesy
- Transaction Processing
- Rapid 10-key data entry
- Regulatory Compliance
- Creativity & Problem Solving
- Cash Handling
- Customer Service
- Detail-oriented
Languages
Cambodian
Native or Bilingual
English
Full Professional
Softwares
- Microsoft Suites
- Workday
- TellerViews
- SVP
Timeline
Bank Teller
Wells Fargo
04.2023 - Current
Floor Supervisor
Timberland
03.2022 - 03.2023
Sale Associate
Timberland
12.2021 - 03.2022
Bank Teller
J Trust Royal Bank
03.2020 - 09.2021
Distribution Sales Representative
THAI HUOT TRADING Co., Ltd
12.2019 - 03.2020
Associate of Science - Business
Normandale Community College
Certificate of Completion - Human Resources Management
Normandale Community College
Certificate of Completion - International Relations And Affairs
Royal University of Phnom Penh
No Degree - General Education
Western Sydney University
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