Nhi (Nikki) Nguyen
Summary
Dedicated and results-driven hospitality management professional with over 5 years of diverse experience in delivering exceptional service. . Additionally, a knowledgeable senior accounting professional with over 3 years of expertise in financial operations, adept at managing budgets and optimizing resources. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Senior Accountant/Senior Payroll Administrator
Fairfield by Marriott Anaheim Resort
Anaheim, CA
02.2023 - Current
- Managed invoice and expense report processing to maintain accurate financial records.
- Supported accurate financial reporting by preparing monthly statements and conducting reconciliations.
- Reconciled bank statements with general ledger entries to maintain financial accuracy.
- Executed payroll operations for a workforce exceeding 200 employees to maintain compliance and accuracy in financial reporting.
- Conducted regular audits of payroll records, identifying and correcting errors to maintain data integrity.
- Engaged with HR to investigate and clarify employee concerns about pay discrepancies and benefits entitlements.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Senior Guest Service Representative
Irvine Marriott
Irvine, CA
06.2022 - 02.2023
- Addressed customer inquiries and complaints with a focus on delivering outstanding service and efficient solutions.
- Coordinated front desk functions, ensuring timely and smooth check-in and check-out for all guests.
- Assisted in training new staff on company policies and customer service protocols.
- Collaborated with housekeeping and maintenance teams to ensure guest satisfaction throughout stays.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
Lead Server/Senior Trainer
Kura Revolving Sushi Bar
Garden Grove, CA
06.2019 - 05.2022
- Exhibited professionalism, responsibility, and a friendly manner
- Drove revenue restaurant sale daily to achieve top monthly performance, enhancing overall business success.
- Managed accurate accounting for POS terminal operations during cash handling and payment processing.
- Developed and implemented training programs for new servers to enhance menu knowledge and customer service skills.
Retail Support Associate
Porto's Bakery And Cafe
Buena Park, CA
01.2017 - 05.2019
- Improved customer satisfaction by providing timely and efficient retail support services.
- Worked effectively in fast-paced environments.
- Coordinated communication among departments to streamline item delivery processes.
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UTBachelor of Science - Hospitality Management
California State University of Long Beach
Long Beach, CA05-2021
Associate of Science - Hospitality Management
Cypress College
Cypress, CA05-2019
Skills
- Leadership/ Operation
- Time Management
- Multi-tasking
- Problem Solving
- Financial reporting
- Audit support
- General ledger accounting
- Proficient in Microsoft Office suite
- Bank reconciliation
- Customer service
Timeline
Senior Accountant/Senior Payroll Administrator
Fairfield by Marriott Anaheim Resort
02.2023 - Current
Senior Guest Service Representative
Irvine Marriott
06.2022 - 02.2023
Lead Server/Senior Trainer
Kura Revolving Sushi Bar
06.2019 - 05.2022
Retail Support Associate
Porto's Bakery And Cafe
01.2017 - 05.2019
MBA - Business Administration
Western Governors University
Bachelor of Science - Hospitality Management
California State University of Long Beach
Associate of Science - Hospitality Management
Cypress College