Reagan Shook
Austin,TX
Summary
Motivated and people‑focused leader with 10+ years of success inspiring teams, streamlining daily operations, and delivering outstanding service experiences. Energized by training and developing others, strengthening customer relationships, and driving sales and process improvements. Known for a positive, solutions‑oriented approach that keeps teams engaged, productive, and focused on results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Trash Collector / Valet Waste Porter
Valet Living
09.2025 - Current
- Collect trash from apartment homes and transport it to designated dumpsters and community compactors, maintaining cleanliness and organization across properties - Utilize the iValet app to document arrival/departure photos, observations, and policy violations, improving accountability and route efficiency - Demonstrate physical endurance and safety awareness while lifting and carrying loads 50+ lbs and adhering to proper PPE and handling procedures
Quality Inspector / Sales Manager
The Cleaning Authority
02.2017 - Current
- Oversee day-to-day field operations across 32 teams / 90+ employees delivering residential and light commercial cleaning services - Plan schedules and routes, ensure staffing coverage, and support on-time service delivery across multiple locations - Conduct routine field quality and safety inspections; reinforce standards, procedures, and productivity expectations - Train and coach new and existing employees on cleaning methods, customer care, and job readiness - Serve as escalation point for service concerns and retention; maintain a termination rate of -Documented inspection results and maintained accurate records for traceability and reporting.
General Manager (promoted from Crew Member)
Little Caesars
03.2014 - 02.2017
- Led day-to-day front- and back-of-house operations for a high-volume location; supervised 20+ team members across multiple shifts - Recruited, hired, trained, scheduled, and coached staff; strengthened teamwork, productivity, and service consistency - Owned the guest experience — resolved escalations, upheld brand standards, and supported repeat business - Managed inventory, ordering, waste control, and vendor coordination to achieve labor and COGS targets - Oversaw cash handling, deposits, and shift reconciliation in alignment with corporate financial controls - Ensured full compliance with health, safety, and food-handling regulations; maintained inspection-ready conditions - Coordinated equipment maintenance and repairs to reduce downtime and protect service continuity - Tracked store KPIs (labor %, COGS, speed-of-service) and implemented process improvements to improve results
Education
HVAC/R Certificate -
Austin Community College
Austin, TX2019
Diploma - FFA / Welding Concentration
McNeil High School
Austin, TX2016
Skills
- Janitorial & Facilities Operations
- Multi-Site Team Leadership
- Scheduling & Route Coordination
- Quality & Safety Inspections
- Staffing, Training & Coaching
- Customer Service & Retention
- Inventory & Supplies Management
- Fleet & Equipment Support
- Issue Resolution
- Process Improvement
- Computer & Administrative Skills
- Reliability and punctuality
- Health and safety awareness
Certification
- EPA Type I & III
- HVAC Certification
- Driver’s License
Timeline
Trash Collector / Valet Waste Porter
Valet Living
09.2025 - Current
Quality Inspector / Sales Manager
The Cleaning Authority
02.2017 - Current
General Manager (promoted from Crew Member)
Little Caesars
03.2014 - 02.2017
HVAC/R Certificate -
Austin Community College
Diploma - FFA / Welding Concentration
McNeil High School