NHOJ ALI
Sacramento,CA
Summary
Caregiver and support professional with experience in patient care, client communication, remote troubleshooting, and delivery coordination. Handles medication routines, patient documentation, ticket tracking, job intake, and follow-up updates to keep people informed and services moving. Brings reliable support across care, technical, and customer-facing settings.
Overview
11
11
years of professional experience
Work History
Caregiver
State of CA IHSS
03.2021 - Current
- Assisting with bathing, dressing, grooming, and other hygiene needs
- Assisted with ambulation and transfers between bed, chairs, and assistive devices to promote mobility and independence.
- Encouraged clients to follow prescribed medication routines to promote adherence and wellness.
- Accompanied clients to medical appointments and essential outings to ensure access to necessary care and support.
- Maintained a safe environment for clients by adhering to safety protocols and minimizing risks.
Delivery Driver
The Sanctuary
, CA
02.2025 - 12.2026
- Ensured timely, professional delivery of products to enhance customer satisfaction
- Process and deliver customer orders using our routing/dispatch software
- Delivered outstanding customer service via phone, text, and in-person during deliveries to foster positive customer relationships
- Verify customer identity, handle cash payments, and ensure accurate exchanges
- Addressed customer concerns and inquiries promptly to resolve issues and maintain service quality
Remote Support Technician
Tech2U Computer Repair
Sacramento, NC
05.2026 - 10.2026
- Diagnosed and repaired hardware and software faults across Windows, macOS, and Linux environments, enhancing overall system reliability.
- Managed IT support tickets from initiation to resolution using Field7, ensuring timely and effective solutions.
- Install, configure, and update operating systems (Windows, macOS, Linux), drivers, and software applications.
- Executed virus/malware removal, conducted data backups, and performed operating system re-imaging to maintain system integrity.
- Explained technical issues and repair statuses to non-technical users for better understanding.
- Replaced faulty internal components (motherboards, RAM, hard drives, screens) and managed parts inventory.
Installation Coordinator
Home Depot
01.2026 - 07.2026
- Facilitated job intake by ensuring paperwork accuracy, processing third-party labor bills, and managing materials workflow.
- Coordinated between departments to assist with customer escalations ensuring efficient job movement.
- Communicated with customers via phone and email, providing frequent and detailed project updates to ensure satisfaction.
- Resolved post-sale and follow-up issues promptly to maintain customer satisfaction.
Admin Assistant
MME Consulting
, CA
07.2024 - 02.2025
- Communicated effectively with customers, ensuring clear documentation and fostering positive interactions.
- Managed page and classified advertising sales and promotions, increasing customer engagement and driving revenue growth.
- Provided second-level Service Desk support, resolving hardware/software issues and enhancing user experience with DUO, Net Motion, and network connectivity.
Patient Care Assistant
Childrens Choice
10.2020 - 12.2022
- Assisted patients via telecommunications to address inquiries and provide support.
- Followed up with patients to deliver updated information from front office, enhancing communication and patient satisfaction. Answering leftover messages of the previous day via email
- Coordinating w/front office teams to accommodate patient needs. Resolving patient concerns or issues
- Coordinating with verification agents to add new patient files
- Acquired foundational knowledge of insurance forms and procedures through training.
Delivery Technician
Kelly Services (Intel Folsom)
06.2019 - 09.2020
- Executed check-in and documentation of received components and deliveries for accurate inventory tracking
- Maintain accurate logging information of components and packages
- Systematized organization and storage of components for efficient retrieval
- Modification and assembly of components
- Package and ship components to clients
- Cultivated positive working relationships with clients to enhance service satisfaction
- Foreign and domestic data entry
Fuel Attendant
Safeway Corporation
Sacramento, CA
06.2016 - 12.2018
- Activated fuel pumps at service station to facilitate customer refueling. Prepare daily reports
- Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Sort, count, and wrap currency and coins. Compute and record totals of transactions.
- Calculate payments received and reconcile totals with sales to ensure financial accuracy.
- Compile and maintain reports and records while supervising staff and providing on-the-job training.
Education
Associates - Computer Science, Cyber Security
Asher College
Sacramento, CA01-2024
Skills
- Care coordination
- Health monitoring
- Medication management
- Client support
- Patient documentation
- Client status updates
- Basic first aid
- Task prioritization
- Issue resolution
- Communication tools
- Customer service
- Problem solving
- Data entry
- Malware removal
Personal Information
Title: Installation Coordinator
Timeline
Remote Support Technician
Tech2U Computer Repair
05.2026 - 10.2026
Installation Coordinator
Home Depot
01.2026 - 07.2026
Delivery Driver
The Sanctuary
02.2025 - 12.2026
Admin Assistant
MME Consulting
07.2024 - 02.2025
Caregiver
State of CA IHSS
03.2021 - Current
Patient Care Assistant
Childrens Choice
10.2020 - 12.2022
Delivery Technician
Kelly Services (Intel Folsom)
06.2019 - 09.2020
Fuel Attendant
Safeway Corporation
06.2016 - 12.2018
Associates - Computer Science, Cyber Security
Asher College