Nhu Basnite
San Jose,CA
Summary
Astute Small Business Co-Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Motivated business professional bringing 27 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service reservation travel clerk position. Ready to help team achieve company goals.
Overview
38
38
years of professional experience
Work History
Business Owner
Sea Of Glamour
10.2019 - 11.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Optimized team hiring, training and performance.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Employed prompt decision-making and in-depth research to resolve issues.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Created and monitored promotional approaches to increase sales and profit levels.
- Learned and remained updated on statutory requirements and regulations.
- Provided outstanding coaching to employees to boost productivity.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Built and deployed operational procedures, training programs and administrative systems to handle needs.
- Verified parts and materials through audit inspections and independent checks.
- Maintaining 20 years of repeated clients healthy beauty and customer services.
Full Specialist
Suong's Nails-Spa60-Envy Nailz
01.2008 - 08.2018
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products
- Consistently received positive performance reviews from guests.
- Answered phone calls and emails to schedule client appointments.
- Performed manicures, pedicures, paraffin wax treatments and full nail sets.
- Maintaining 16yrs of repeated clients nail health by attaching acrylics, filing, cutting and painting nails art.
Avionics Harness Subassembly/Laser Machine Operator
Piper Aircraft Inc.
03.1998 - 11.2008
- Inspected completed work for conformance with specifications using visual and dimensional evaluations.
- Uploaded proper program from machine control and established optimal laser cutting conditions.
- Documented labor hours, supplies used and work completed in computer data collection system.
- Complied with plant safety procedures to maintain safe production environment.
- Set up and operated equipment in work area according to factory standards.
- Met time and quality expectations by completing accurate work in line with specifications.
- Loaded, installed and set up tools required for laser operation.
- Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
- Loaded and unloaded parts to maintain high level of production.
- Properly loaded and unloaded materials in and out of machines.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Moved finished work to correct staging area for disposition.
- Input instructions for machine operations based on specifics of work orders.
- Completed manual adjustments and tooling changes in absence of automatic programming.
- Trained and coached new team members on proper machine set-up procedures.
- Reviewed and interpreted schematics, blueprints and work instructions to determine product specifications and machine requirements.
- Build Overhead switch panels, ac harness and other harnesses with or without panels while training others
- Worked with crimper, replace dies, soldering
- Developed, deployed and tested prototype systems to assess functionality and feasibility.
Waitress
Kobe Japanese Steakhouse
01.1998 - 01.2001
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Stayed up-to-date on menu changes to help customers make food choices.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Prepared specialty desserts for customers for special occasions.
- Greeted new customers, discussed specials and took drink orders.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress
Ichiban Japanese Restaurant
05.1995 - 04.1997
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Stayed up-to-date on menu changes to help customers make food choices.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Prepared specialty desserts for customers for special occasions.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
Cocktail Server
Backstage Billiards
02.1995 - 01.1997
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Greeted new customers, discussed specials and took drink orders.
- Checked identification for minimum age for sale of alcoholic beverages.
- Assisted with bartending duties during high-volume shifts.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Manage, Design, Sales
Fashion Ticket
01.1985 - 01.1993
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Onboarded new employees with training and new hire documentation.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
- Conducted monthly inventories of raw materials and components on work floor.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Recorded inventory sales into organization's weekly income report.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Designs patterns for new seasons
- Established and updated work schedules to account for changing staff levels and expected workloads.
Manage and Cooked for Family's Concession Stand
Asian Mexican
01.1985 - 01.1993
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Coordinated concession team, food preparation and storeroom operations.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
Education
GED -
Orange Techical College
Orlando, FL08.2013
Skills
- Incident Response
- Staff Management
- Sales Strategies
- New Business Development
- Team Leadership
- Staff Hiring
- Coaching and Mentoring
- Customer Relations
- Attention to Detail
- Driven and Determined
- Performance Improvement
- Budget Controls
- Hazardous Chemicals
- Approachable and Outgoing
- Balanced Work Ethic
- Project Management
- Interior Decorating
- Human Resource Management
- Recruiting and Training
- Employee Motivation
- Table Setting Arrangements
- Guest Relations Management
- Cash Handling
- Data Entry
- Quality Control
- Stocking and Replenishing
- Dish Preparation
- Check Payment Processing
- Wine Service
- To-Go Order Preparation
- Food and Beverage Pairings
- High-Volume Dining
- Wine Pairings
- Dining Area Maintenance
- Seating Assignment Preparation
- Food Preparation and Safety
- Menu Item Recommendation
- Guest Seating
- Wine and Liquor Service
- Utensil Cleaning
- Menu Presentation
- Age Verification
- Dining Crew Workflow Optimization
- Ordering Procedures
- Food Spoilage Prevention
- Server Training
- Guest Satisfaction
- Operational Efficiency and Safety
- Anticipating Guest Needs
- Beverage Preparation
- Adaptable and Flexible
- Order Accuracy and Delivery
- Dining Room Monitoring
- Dining Room Cleaning and Upkeep
- Waiting Tables
- Table Preparation
- Dessert Preparation
- Warm and Friendly
- Server Improvements
- Conflict and Complaint Resolution
- Workflow Coordination
- Taking Reservations
- Daily Specials Memorization
- Ability to Lift 30 Pounds
- Cash Register Operations
- Cool Under Pressure
- Training Junior Team Members
- Laser Engraving
- Effective Working Relationships
- Reading Comprehension
- Issue Resolution
- Duty Assignments
- Quality Deliverables
- Machine Alignment
- OSHA Regulations
- Safety Requirements
- Laser Adjustment
- Time Management
- Basic Repairs
- Fault Diagnosis
- Company Safety Standards
- Hazardous Materials
- Daily Logs
- Critical Thinking Skills
- Quality Assessments
- Inventory Issue Management
- Tool Installation and Alignment
- Parts Replacement
- Equipment Cleaning and Maintenance
- Job Preparation and Set-Up
- Simple Program Writing
- CNC Milling Machines
- Word Processing
- Hand and Power Tool Operation
- Tooling Changes
- Machine Setup and Calibration
- Machine, Tooling and Parts Cleaning
- Tooling Requirements
- Intuit QuickBooks
- Business Knowledge
- Ink Mixing
- Money Handling
- Constructive Feedback
- Non-Toxic Ink
- Customer Designs
- Tattoo Designs
- Sketch Drawings
- Equipment and Instrument Sterilizatoin
- Work Schedule Development
- Client Requirements
- Sanitation Procedures
- Maintain Equipment
- Confidential Records Management
- Customer Needs Assessments
- Model Creation
- Sanitizing Requirements
Advid Female Angler
I avid female angler who has been fishing since the age of 7. I have a wealth of fishing experience and expertise in the field of fishing. Being sponsored and a pro-staff member by reputable companies like Van Staal Reels , IRT Reels, CTS rods , ZeeBaas Reels, Tactical Anglers, Black Hole USA and was the Brand Ambassador for Flatlander Surcasting is a testament to your passion, skills and dedication.
Languages
Vietnamese
Native or Bilingual
Timeline
Business Owner
Sea Of Glamour
10.2019 - 11.2022
Full Specialist
Suong's Nails-Spa60-Envy Nailz
01.2008 - 08.2018
Avionics Harness Subassembly/Laser Machine Operator
Piper Aircraft Inc.
03.1998 - 11.2008
Waitress
Kobe Japanese Steakhouse
01.1998 - 01.2001
Waitress
Ichiban Japanese Restaurant
05.1995 - 04.1997
Cocktail Server
Backstage Billiards
02.1995 - 01.1997
Manage, Design, Sales
Fashion Ticket
01.1985 - 01.1993
Manage and Cooked for Family's Concession Stand
Asian Mexican
01.1985 - 01.1993
GED -
Orange Techical College
Similar Profiles
Angelica QuijanoAngelica Quijano
Hairstylist at Glamour Hair and Makeup SalonHairstylist at Glamour Hair and Makeup Salon
Demarius GrayDemarius Gray
Truck Driver at Glamour TruckingTruck Driver at Glamour Trucking
Olivia HuiOlivia Hui
Pet Groomer at Glamour Pets GroomingPet Groomer at Glamour Pets Grooming