Nhu Lam
Los Angeles,CA
Summary
Dedicated hospitality professional with a strong work ethic, adaptability, and effective communication skills. Committed to achieving excellence in all aspects of the industry while expanding knowledge and skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Food and Beverage Manager
The Maybourne Beverlyhills
Beverly Hills, CA
05.2022 - Current
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Excellent communication, interpersonal, and problem-solving skills.
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed payroll activities including calculating employee hours worked and overtime pay.
Front Office Supervisor
The Westin Anaheim Resort
Anaheim, CA
10.2020 - 05.2022
- Supervise and delegate day-to-day operations of Front Desk, Front Services, Services Express, and Guest Services.
- Implemented policies and procedures related to the front office operations.
- SOP Champion and New Hire Training.
- Handled customer complaints in a professional manner.
- Maintained accurate records of all guests' bookings and payments.
Front Desk Agent
The Langham Huntington
Pasadena, CA
07.2019 - 05.2020
- Performed Forbes standard check-in and check-out procedures.
- Redirected phone calls and messages to appropriate associates or guests.
- Organized and monitored daily tasks and emails.
- Assisted and responded to inquiries and requests from guests.
- Answered phones, responded to inquiries, and took messages.
Manager
Matcha Matcha
Arcadia, CA
07.2018 - 05.2019
- Directed and oversaw daily operations.
- Composed and coordinated daily schedules.
- Handled interviews and hired new hires.
- Took leadership and management training.
- Coached, mentored and trained team members in order to improve their job performance.
Room Division Intern
The Peninsula Tokyo
Tokyo, Japan
10.2017 - 04.2018
- Acquired knowledge of front/back of the house operations.
- Utilized the Opera operating system effectively.
- Took Leadership/Management training program.
- Exhibited the ability to work proficiently with cross-functional teams while handling daily operations.
- The Art of Peninsula.
Education
Bachelor of Science in Hospitality Management -
California State Polytechnic University, Pomona
05.2019
Skills
- Flexible in Role Transition
- Meticulous Quality Assurance
- Consistent Dependability
- Strong Interpersonal Communication
- Employee Scheduling
- Operations Oversight
Languages
- English, native language (speaking, reading, writing)
- Vietnamese, fluent (speaking, reading, writing)
Certification
- Food Handler Certificate
- RBS Certificate
Timeline
Assistant Food and Beverage Manager
The Maybourne Beverlyhills
05.2022 - Current
Front Office Supervisor
The Westin Anaheim Resort
10.2020 - 05.2022
Front Desk Agent
The Langham Huntington
07.2019 - 05.2020
Manager
Matcha Matcha
07.2018 - 05.2019
Room Division Intern
The Peninsula Tokyo
10.2017 - 04.2018
Bachelor of Science in Hospitality Management -
California State Polytechnic University, Pomona
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