Nhu Nguyen
Pinole,CA
Summary
Customer-focused professional with successful 14-year career in restaurant industry. Resourceful Manager offering history of success. Highly committed with a strong commitment to maintain and provide the best guest experience possible. Seeking a full-time position that offers professional challenges utilizing excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Server/Special Events Assistant Manager
Le Colonial
04.2022 - 09.2024
- Work with guests and clients to organize and implement events from 10 to 300 people
- Served food and beverages promptly with focused attention to customer needs and special dietary requirements.
- Worked with Toast POS system to place orders, manage bills and settling event's final billing.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with kitchen staff to deliver customer meals in timely manner and ensuring special needs are addressed in a positive and accurate manner
Commis Pastry Chef
Le Colonial
09.2021 - 03.2022
- Responsible for working with executive Chef to prepare unique Vietnamese desserts with French and American Influences.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Mentored junior staff members in pastry techniques, fostering a supportive work environment and increasing their skillsets.
- Enhanced guest dining experience by crafting custom dessert menus for special events.
- Followed food safety standards when handling ingredients.
Owner
The Temple Club
09.2017 - 01.2019
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Owner
Black Cat Company
01.2010 - 06.2016
- Managed day-to-day business operations.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Education
No Degree - Marketing
University of Economics HCMC
Viet Nam10.2009
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Point of sale operation
- Foreign language proficiency
- Banquet Coordination
Timeline
Server/Special Events Assistant Manager
Le Colonial
04.2022 - 09.2024
Commis Pastry Chef
Le Colonial
09.2021 - 03.2022
Owner
The Temple Club
09.2017 - 01.2019
Owner
Black Cat Company
01.2010 - 06.2016
No Degree - Marketing
University of Economics HCMC
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