Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

NHU NGUYEN

Roseville,CA

Overview

4
4
years of professional experience

Work History

Solutions Support Specialist

TD SYNNEX
Roseville, CA
10.2020 - Current
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

WARRANTY COODINATOR

TD SYNNEX
Roseville, CA
10.2020 - Current
  • Expedited resolution of particularly challenging cases by collaborating closely with engineering teams and senior management when necessary.
  • Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity.
  • Participated in cross-functional meetings to discuss ongoing warranty matters and develop strategies for continuous improvement in customer service quality.
  • Negotiated with suppliers to secure favorable terms and conditions for warranty-related services.

Education

High School Diploma -

Cosumnes River College
Sacramento, CA

Skills

  • Customer service
  • Remote support
  • Support services
  • Customer relationship management
  • Demonstrated verbal and written communications and interpersonal skills sufficient to work in a team environment and effectively interface with supplier and customer representatives primarily by telephone and e-mail
  • Demonstrated understanding of the impact of the defined process on the customer and to TD SYNNEX
  • Demonstrated critical thinking and decision-making skills in understanding and applying process guidelines to resolve problems
  • Demonstrated operational knowledge and skill in the effective use of the current order entry computer systems and related programs and processes
  • Basic knowledge of supply chain procedures
  • Basic distribution industry knowledge
  • Basic knowledge of product, pricing, customer service and sales strategy
  • Demonstrated ability to perform basic mathematical calculations
  • Basic working knowledge of product offerings, applications and requirements

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

English
Professional Working

Timeline

Solutions Support Specialist

TD SYNNEX
10.2020 - Current

WARRANTY COODINATOR

TD SYNNEX
10.2020 - Current

High School Diploma -

Cosumnes River College

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