NHU NGUYEN
Roseville,CA
Overview
4
4
years of professional experience
Work History
Solutions Support Specialist
TD SYNNEX
10.2020 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
WARRANTY COODINATOR
TD SYNNEX
10.2020 - Current
- Expedited resolution of particularly challenging cases by collaborating closely with engineering teams and senior management when necessary.
- Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity.
- Participated in cross-functional meetings to discuss ongoing warranty matters and develop strategies for continuous improvement in customer service quality.
- Negotiated with suppliers to secure favorable terms and conditions for warranty-related services.
Education
High School Diploma -
Cosumnes River College
Sacramento, CASkills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Demonstrated verbal and written communications and interpersonal skills sufficient to work in a team environment and effectively interface with supplier and customer representatives primarily by telephone and e-mail
- Demonstrated understanding of the impact of the defined process on the customer and to TD SYNNEX
- Demonstrated critical thinking and decision-making skills in understanding and applying process guidelines to resolve problems
- Demonstrated operational knowledge and skill in the effective use of the current order entry computer systems and related programs and processes
- Basic knowledge of supply chain procedures
- Basic distribution industry knowledge
- Basic knowledge of product, pricing, customer service and sales strategy
- Demonstrated ability to perform basic mathematical calculations
- Basic working knowledge of product offerings, applications and requirements
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Professional Working
Timeline
Solutions Support Specialist
TD SYNNEX
10.2020 - Current
WARRANTY COODINATOR
TD SYNNEX
10.2020 - Current
High School Diploma -
Cosumnes River College
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