Nhu-Quynh Thi Hoang
Fountain Valley,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Committed receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Receptionist
Prosource Realty
12.2018 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled assignments independently with good judgement and critical thinking skills.
Sales Associate, Manager
Bloomingdale's
10.2013 - 04.2018
- Motivate team to generate leads, build client relationships, set targets to hit or exceed revenue forecasts, and ultimately meet customer needs.
- Strong leadership.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Diamond Sales Associate
Kieu Hanh Jewerly
06.2009 - 09.2013
- Provide exceptional customer service by providing expertise and advice on jewelry selection and care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Approaching potential clients, offering advice, helping hesitant customers make a decision, closing sales, preventing store thefts, and reporting to upper man.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Skills
- Bookkeeping
- Administrative Support
- Technical Support
- Data Entry
- Strategic Planning
- Professional Demeanor
- Telephone Skills
- Organization Skills
- Time Management
- Documentation and Reporting
- Customer/Client Relations
Timeline
Receptionist
Prosource Realty
12.2018 - 11.2023
Sales Associate, Manager
Bloomingdale's
10.2013 - 04.2018
Diamond Sales Associate
Kieu Hanh Jewerly
06.2009 - 09.2013
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