Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Nhuloc Pham

Summary

Dynamic Area Manager at Amazon with a proven track record in performance management and process improvement. Expert in optimizing operations and enhancing customer service, while effectively training teams, and providing feedback. Successfully implemented initiatives that boosted productivity and reduced costs, showcasing strong leadership and technical troubleshooting skills.

Overview

9
9
years of professional experience

Work History

Area Manager

Amazon
San Bernardino
11.2023 - Current
  • Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments.
  • Conducted regular meetings with department heads to review performance indicators, discuss issues and concerns and provide feedback.
  • Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
  • Collaborated with other managers to develop plans for new initiatives and projects.
  • Implemented process improvements to optimize productivity, reduce costs and enhance customer service levels.
  • Reviewed employee performance evaluations, disciplinary actions and attendance records.
  • Trained staff on new procedures or processes related to their job functions.
  • Ensured that safety standards were met while maintaining a safe work environment for all employees.

Small Business Owner

Full Spec Racing
Rancho Cucamonga
10.2020 - Current
  • Designed detailed business plans to outline finances, goals and operations of company.
  • Implemented efficient processes for ordering inventory and tracking deliveries.
  • Established partnerships with other businesses in related industries for mutual benefit.
  • Analyzed market trends to inform product offerings and pricing decisions.
  • Oversaw daily operations of small business including customer service and financial management.
  • Negotiated contracts with vendors, suppliers and customers.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Analyzed sales data and adjusted strategies to maximize revenue.
  • Updated existing webpages with new content or changes in design elements.

Automotive Technician

PC Auto Repair
Rancho Cucamonga
01.2018 - 02.2023
  • Attended technical training courses when available to increase knowledge base.
  • Communicated effectively with customers about repair progress and costs involved.
  • Diagnostics and repair of automotive systems such as brakes, suspension, electronic/electrical, computer, transmission and engine performance.

Parts Specialist

O'Reilly Auto Parts
Colton
07.2016 - 07.2020
  • Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
  • Processed returns, exchanges, and refunds in a timely manner.
  • Provided customers with technical advice regarding parts information and availability.
  • Assisted customers with product selection based on their needs.
  • Created purchase orders for new parts when needed by vendors or suppliers.

Education

Bachelor of Arts - Business Administration And Management

California State University, San Bernardino
San Bernardino, CA
07-2022

Skills

  • Business development and planning
  • Performance management
  • Process improvement
  • Technical troubleshooting
  • Operations management
  • Employee training
  • Team leadership

Timeline

Area Manager

Amazon
11.2023 - Current

Small Business Owner

Full Spec Racing
10.2020 - Current

Automotive Technician

PC Auto Repair
01.2018 - 02.2023

Parts Specialist

O'Reilly Auto Parts
07.2016 - 07.2020

Bachelor of Arts - Business Administration And Management

California State University, San Bernardino

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