Nhung Le
Fort Worth,TX
Summary
Dynamic Assistant Manager at Grand Nail Spa with a proven track record in enhancing customer satisfaction and resolving conflicts. Expert in money handling and effective communication, I successfully supported team operations and ensured a seamless experience for over 50 clients daily. Committed to staff development and maintaining workplace safety compliance. Motivated professional with several years of experience juggling multiple priorities to keep the company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Grand Nail Spa
Euless, TX
04.2022 - Current
Facilitated seating for over 50 customers, prioritizing comfort and experience.
Handled check-ins and appointments through efficient phone management.
Conducted frequent checks throughout the salon to ensure client satisfaction and resolve issues.
Maintained clear communication by translating for co-workers as needed.
Supported team operations during the manager's absence by balancing cash flow and assigning tasks.
Executed opening and closing responsibilities with a schedule of 9 AM to 7 PM, five to six days a week.
Education
High School Diploma -
Birdville High School
Hurst, TX06-2019
Skills
- Customer service and satisfaction
- Conflict resolution
- Money handling
- Multitasking and organization
- Customer relations
- Workplace safety compliance
- Staff development
- Problem solving
- Effective communication
Languages
English
Full Professional
Vietnamese
Professional
Affiliations
- I sing in a praise and worship band for over 10 years.
- I go to the gym
- like to play top golf
Accomplishments
I was in FCCLA club in high school for two years and learned about leadership.
Certification
- cosmetologist opertor
Timeline
Assistant Manager
Grand Nail Spa
04.2022 - Current
High School Diploma -
Birdville High School
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