Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nhung Nguyen

Westminster

Summary

Dynamic and results-driven professional with a strong work ethic and proven sales expertise at Pho Hue Oi. Adept at enhancing guest experiences through effective communication and upselling strategies. Recognized for training new team members and improving customer satisfaction, while efficiently managing cash transactions and inventory.

Professional with strong experience in restaurant industry, ready to contribute to team-oriented environment. Skilled in food preparation, customer service, and maintaining high cleanliness standards. Focused on collaboration, adaptable to changing needs, and results-driven. Reliable, with strong work ethic and excellent communication skills.

Experienced with customer service, teamwork, and multitasking. Utilizes effective communication and problem-solving abilities to enhance guest experiences. Track record of maintaining clean and organized work environment.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Restaurant Team Member

Pho Hue Oi
2025 - Current
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.

Assistant Store Manager

Pho Hue Oi
2019 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted in recruiting, hiring and training of team members.

Tutoring Assistant

Connect Learning Center
2018 - 2018
  • Provided constructive feedback on assignments, helping students improve their writing skills and critical thinking abilities.
  • Contributed to a positive classroom environment by effectively managing behavior issues in conjunction with the lead tutor's guidance.
  • Organized supplementary materials to reinforce difficult concepts, ensuring full understanding before progressing further into the curriculum.
  • Managed administrative tasks such as maintaining accurate records of student attendance, progress reports, and lesson materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Education

High School Diploma -

Santa Ana College
Santa Ana, CA

Entry Level Marketing Certificate - Business Administration

Orange Coast College
Costa Mesa, CA

Skills

  • Strong teamwork
  • Guest experiences
  • Verbal and written communication
  • Customer interaction
  • Upselling strategies
  • Strong work ethic
  • Suggestive selling
  • Relationship management
  • High volume dining
  • Sales expertise
  • Front-of-house display creation
  • Inventory management
  • Shift management
  • POS operation
  • Positive and professional
  • Hostess support
  • Table setting arrangements

Certification

Entry-Level Marketing Achievements

Languages

Vietnamese
Native or Bilingual

Timeline

Restaurant Team Member

Pho Hue Oi
2025 - Current

Assistant Store Manager

Pho Hue Oi
2019 - Current

Tutoring Assistant

Connect Learning Center
2018 - 2018

High School Diploma -

Santa Ana College

Entry Level Marketing Certificate - Business Administration

Orange Coast College
Nhung Nguyen