NAJIYYAH HUTCHESON
Pikesville,Maryland
Summary
Proven Customer Service Coordinator with a track record of excellence at Johns Hopkins Health System, adept in complaint resolution and payment processing. Leveraged customer service and call center expertise to enhance team performance and patient satisfaction. Demonstrates leadership by mentoring new staff, ensuring adherence to HIPAA regulations, and streamlining billing processes for efficiency.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE COORDINATOR
JOHNS HOPKINS HEALTH SYSTEM
Baltimore, Maryland
04.2022 - Current
- Adhering to HIPAA regulations when handling confidential patient information.
- Processing incoming payments from customers, utilizing appropriate payment processing systems.
- Verifying and updated changes in the patient, physician, or insurance to maintain proper billing.
- Resolving customer complaints or answering customers questions.
- Providing leadership, insight, and mentoring to newly hired employees to supply knowledge when asked by the supervisor.
- Assisting the supervisor with account issues.
CUSTOMER FULFILLMENT ASSOCIATE
TARGET
Columbia, Maryland
11.2022 - 04.2023
- Utilized strong organizational skills to manage multiple orders simultaneously while meeting customer expectations
- Employed proficient knowledge of packing material selection for optimal protection during transit
- Provided support to other departments within the organization on an as needed basis
- Demonstrated ability to accurately pick, pack and ship orders in a timely fashion
- Packed customer purchases in bags and cartons
SPECIAL PROJECT REPRESENTATIVE/CUSTOMER SERVICE REPRESENTATIVE
CONDUENT - MARYLAND EZPASS
Baltimore, MD
05.2018 - 05.2021
- Representative include providing leadership, guidance, and mentoring to Customer Service team members
- This includes handling escalated calls, assisting with the training of new team members, assisting with performance management, and ensuring that clients' needs are addressed to maintain satisfaction and ongoing business
- Responsibilities as a Customer Service Representative include handling a high volume of calls, which include processing customer information and transactions, handling customer inquiries and complaints
Education
High School Diploma -
Bloomfield Technical Highschool
Bloomfield, NJ06-2008
Skills
- Customer service excellence
- Call center experience
- Complaint handling
- Payment processing
- Documentation
- EPIC
- One Note
Summaryofskillsandqualifications
- Over five years of customer service experience, with excellent interpersonal and conflict resolution skills
- Extensive experience with data entry and order processing.
- Well organized, self motivated individual with ability to rapidly learn new tasks.
- Excellent team and interpersonal skills.
Timeline
CUSTOMER FULFILLMENT ASSOCIATE
TARGET
11.2022 - 04.2023
CUSTOMER SERVICE COORDINATOR
JOHNS HOPKINS HEALTH SYSTEM
04.2022 - Current
SPECIAL PROJECT REPRESENTATIVE/CUSTOMER SERVICE REPRESENTATIVE
CONDUENT - MARYLAND EZPASS
05.2018 - 05.2021
High School Diploma -
Bloomfield Technical Highschool
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