NhyahNade Harris
Hollywood,FL
Summary
Diligent and dedicated professional with a strong work ethic, passion, and reliability. Accomplished in handling multiple priorities with a positive mindset. Eager to take on additional responsibilities to surpass client expectations and contribute to team objectives.
Overview
5
5
years of professional experience
Work History
Communications Operator -The Diplomat Beach Resort
Hilton
Hollywood, FL
05.2023 - Current
- Facilitated seamless room bookings and reservation modifications for guests on a timely basis.
- Assisted management in streamlining communication processes within hotel departments, resulting in increased efficiency.
- Operated switchboard and routed incoming calls to appropriate departments.
- Assisted guest by providing knowledgeable responses to inquiries about the hotel.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Consistently responded to emails and phone calls promptly, adhering to professional Hilton standards.
- Increased customer loyalty with exceptional communication skills and personalized service.
Neurologist Assistant
Y Brown MD, Private Practice
Aventura, FL
02.2022 - 05.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPPA Guidelines to protect patient privacy
- Handled assignments independently with good judgement and critical thinking skills.
- Collaborated with team members on various projects, fostering a cohesive office atmosphere.
- Organized, maintained and updated information in computer databases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Salon Receptionist
Ulta Beauty
Aventura
05.2021 - 02.2022
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
- Answered questions and addressed, resolved, or escalated issues to management to satisfy customers.
- Updated customer records and maintained accurate client information.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
Front Desk Receptionist
Mariott
West Palm Beach, FL
04.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
- Coordinated and confirmed appointments and meetings.
Education
High School Diploma -
Hallandale High School
Hallandale Beach, FL08.2020
Skills
- Prompt Professionalism
- Client-Centric
- Dependability
- Telephone etiquette
- Detail Oriented
- Office Administration
- Adaptability
- Communication in English & Spanish
- Computer Skills
Timeline
Communications Operator -The Diplomat Beach Resort
Hilton
05.2023 - Current
Neurologist Assistant
Y Brown MD, Private Practice
02.2022 - 05.2023
Salon Receptionist
Ulta Beauty
05.2021 - 02.2022
Front Desk Receptionist
Mariott
04.2019 - 03.2020
High School Diploma -
Hallandale High School