Nhyiah Wiley
Daytona Beach,FL
Summary
When given a challenge I face it head on with integrity and sound judgment to efficiently and effectively solve any dilemma. I am a creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs who smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. I am proficient in using independent decision-making skills and sound judgment to positively impact company success and dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Banter by Piercing Pagoda
03.2022 - Current
- Assuming the duties and responsibilities of
- Learning all features and benefits of the merchandise
- Providing expert knowledge regarding quality, value, warranties, service and Completing Diam ontology and sterling selling system
- Projecting a positive, enthusiastic attitude so as to inspire and motivate others to achieve store goals while encouraging and promoting a cooperative, team spirited work atmosphere among fellow Team Members
- Assisting the Store Manager in sales training, store meetings and role play as directed by the store manager
- Assisting in enforcing all policies and procedures to assure store profits, the control of mark downs, store expenses and repair departments
- Assisting in the processing of merchandise control transactions as directed by the Store Manager (i.e., transfers and merchandise orders)
- Assisting the Store Manager in the recruiting and selection of personnel, Interviews, and screens applicants as directed
- Investigating and handling customer complaints quickly, efficiently, and courteously
- Exerting maximum effort to achieve store sales projections while maintaining and achieves a high level of the stores monthly quota in personal sales
Sales Floor Manager
Kirklands
10.2021 - 03.2022
- Having a strong emphasis on customer service along with product knowledge and visual presentations
- Implementing and following the store business plans while ensuring operational processes are executed through collaboration with the Store Manager and store team
- Serving as a role model and providing guidance to the store team in presenting an excellent customer experience to maximize sales
- High level of comfort in building rapport through customer interactions
- Conduct opening and closing functions as business schedules require.
Hiring Manager
Beauty Bazaar
12.2015 - 03.2021
- Recruiting, training, managing and providing direction for each team member
- Ensuring the sales team has the knowledge and the tools to perform their job in order to Achieve/exceed personal sales goals
- Setting goals to achieve retail targets and drive sales
- Supervise the sales team and follow up on the performance in order to ensure continuous sales coverage and assess the personal performance
- Providing guest service to patrons
- Assisting SM and ASM in contests, events and markdowns in order to increase the sales and realise the personal objectives
- Responsible for making deposits to the bank.
Stylist/ Floor Supervisor (on call position)
Beauty Now
12.2015 - 03.2021
- Demonstrating and selling hair care products
- Help maintain adequate inventory of hair products and tools
- Shampoo and condition client's hair for braiding, styling, and dressing hair pieces.
Sales Floor Supervisor
Tommy Bahama
01.2019 - 01.2020
- Hiring and developing the best and brightest, building a collaborative team to drive key results
- Determine performance expectations, provide coaching, and design internal growth programs
- Using strong communication skills to emphasize brand direction and share product knowledge on the season's current trends
- Executing merchandising and visual standards appropriately to take our guests someplace great.
Sales Associate
Tommy Bahama
11.2018 - 01.2019
- Consistently achieving #1 weekly sales
- Minimize store loss by being proactive at fitting rooms, while building store metrics
- Provide exceptional guest service by utilizing G.U.E.S.T standards
- Build sales through active listening and engaging customers
- Encourage, assist and drive team members to build sales by working as a team
- Understand and utilize selling tools provided by Tommy Bahama
- Manage time constructively by setting goals and being held accountable for my actions
- Gain product knowledge to share with internal and external Guests
- Take an active role in merchandising, visual standards and assisting Department Managers.
Seasonal Stock Lead
American Eagle Outfitters
10.2018 - 01.2019
- Maintaining accurate records for location, ensure proper flow of information, and monitor accuracy of shipment
- Ensuring appropriate staff coverage covering shifts as needed
- Submit work orders as needed/ Submit truck order requests per schedule
- Ordering maintenance and production supplies.
Government Inbound Call Agent
Teletech
07.2017 - 09.2018
- Request and refill patient's prescription medication
- Communicate with pharmacies and doctors for patients
- Multi-task with different computer applications while communicating with clients over the phone
- Comply with HIPAA regulations and requirements
- Maintain a clean desk and work space area
- Follow a set scripts on greeting, assisting, and ending interactions with patients.
Key Holder
Cotton On
06.2017 - 05.2018
- Assisting with all store functions including training, scheduling, inventory management, cash management, opening and closing duties and all day-to-day store activities
- Responsible for floor sets/ VM layouts/ wall changes/ markdowns for store
- Motivating the sales team to meet and exceed key performance objectives that include service and repair metrics, sales and customer service satisfaction and store compliance
- Providing continuous training, feedback and coaching to improve individual and store performance
- Maintaining a professional and friendly environment with customers (includes assistance with purchases, suggestive selling and providing product information), subordinates and supervisors
- Maintaining the sales floor to company standards including planogram compliance and resets
- Complying with all operational policies and procedures
- Staying up to date on the latest technology, devices, pricing and promotions
- Completing all courses in your curriculum path with the required time frames.
Temp. Sales Associate
Buckle
06.2017 - 09.2017
- Provide great guest service
- Genuinely greeting each guest upon entry
- Keep track of sales goals while meeting daily sales expectations
- Communicate with team leaders to up sales, and outfit building.
Key Holder
Claire's
11.2016 - 06.2017
- Opening/ Closing the store when needed
- Help with shipment
- Meet daily, weekly, and monthly Sales goals
- Learning and training sales associates on Claire's Ear piercing protocall.
Education
Registered Nursing -
Daytona State College
01.2024
High School Diploma -
New Smyrna Beach High
06.2015
Skills
- Task Delegation
- Product and Service Knowledge
- Recruiting and Interviewing
- Employee Performance Evaluations
- Project Management
- Team Motivation
- Sales Strategies
- Customer Rapport
- Sales Reporting
- Customer Relations
- Marketing Knowledge
- Staff Management
- Quality control
- Customer service orientation
- Call Management
- Product Knowledge
- Complaint Resolution
- Data Entry
- Critical Thinking
- Problem-Solving Abilities
- De-Escalation Techniques
- Live Chat Support
- Call Center Experience
- Customer Relationship Management
- Customer Service
- Inbound Phone Calls
- Customer Support
- Complaint Handling
- Conflict Resolution
- Active Listening
- Decision Making
- Problem Solving
Timeline
Assistant Manager
Banter by Piercing Pagoda
03.2022 - Current
Sales Floor Manager
Kirklands
10.2021 - 03.2022
Sales Floor Supervisor
Tommy Bahama
01.2019 - 01.2020
Sales Associate
Tommy Bahama
11.2018 - 01.2019
Seasonal Stock Lead
American Eagle Outfitters
10.2018 - 01.2019
Government Inbound Call Agent
Teletech
07.2017 - 09.2018
Key Holder
Cotton On
06.2017 - 05.2018
Temp. Sales Associate
Buckle
06.2017 - 09.2017
Key Holder
Claire's
11.2016 - 06.2017
Hiring Manager
Beauty Bazaar
12.2015 - 03.2021
Stylist/ Floor Supervisor (on call position)
Beauty Now
12.2015 - 03.2021
Registered Nursing -
Daytona State College
High School Diploma -
New Smyrna Beach High
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