Ni-Kayla Bonner
Heath,OH
Summary
Friendly and enthusiastic cashier with3+ years of specialization in fast food restaurants. Able to learn new tasks very quickly and proficient in growing key customer relationships. Represent establishment with friendly, and professional demeanor at all time. Authorized to work in the US for any employer
Overview
8
8
years of professional experience
Work History
Material Handler
Harry & Davids
12.2023 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Enhanced teamwork and morale with regular, hands-on training sessions for new hires.
Customer Service
Giant Eagle, Inc.
02.2020 - 03.2021
- - Customer service
- Interacts with customers.
- Cleaning
- Cashier
- Food prep.
- Implemented customer service best practices, raising standard of support provided.
- Increased merchant retention, providing exceptional customer service and consistent communication.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
Customer Service Representative
HKT Teleservices
02.2019 - 01.2021
- Communication Skills
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service
Tacobell
12.2016 - 07.2018
- -Cashier
- Interacts with customers.
- - Dealt with money.
- Provide excellent customer service.
- - Record and request customers' orders through the computer and pin on paper.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Education
High school - n/a
Newark High School
Newark, OH06.2019
Skills
- Customer Service Skills
- Call Center
- Customer Service
- Customer Care
- Customer Support
- Salesforce
- Material handling
- Order picking
- Positive attitude
- Package handling
- Warehouse operations
- Shipping and receiving
- Material packaging
Languages
English
Professional Working
Timeline
Material Handler
Harry & Davids
12.2023 - Current
Customer Service
Giant Eagle, Inc.
02.2020 - 03.2021
Customer Service Representative
HKT Teleservices
02.2019 - 01.2021
Customer Service
Tacobell
12.2016 - 07.2018
High school - n/a
Newark High School
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